Missguided is one of the fastest growing online ladies fashion retailers. From our state of the art HQ in Salford Quays we are looking to build on our success with an ambitious vision for the next 5 years. To help us achieve this vision we are looking for people who have the drive and ambition to join our team at this exciting time. We are looking for an exceptional Senior Auditor and Returns Supervisor to work within our Product Team based at Grand Central, our purpose built fulfilment centre 1 mile away from our HQ. The ideal applicant will be someone who can add innovative ideas, experience, energy and enthusiasm into the mix and enjoy working under pressure in a fast-paced environment. Key Responsibilities and Accountabilities: As a member of the Product Quality & Supply team, reporting in to the DC Returns Manager, you will contribute to keeping the flow of stock moving within the business while ensuring that we reduce the amount of customer complaints due to quality related issues by facilitating intake audits on stock deliveries, taking remedial action where required in order to ensure merchandise is fit for stock. You will also be responsible for actioning product returns, ensuring that rejected stock is available for return to our suppliers in a timely and efficient manner. Specific

responsibilities:
? Facilitating online availability of stock, with minimal delays. ? Drive customer experience by ensuring that received merchandise meets company standards ? Maintain and own records for reworks & RTV ? Monitor supplier performance through QA and returns processes, with regular feedback to management ? Data mining of systems, when ad hoc reporting requests are recieved ? Delegate to keep the flow stock moving ? Communicate verbally as well as by email and presentation Skills, Experience and Qualifications: ? Problem solving and decision making ? Situation management - ability to adapt to each new situation ? Strong knowledge of excel, PowerPoint and word. Ability to maintain spread sheets and produce pivots tables for presentations. ? Good understanding of business systems such as SAP & Magneto and warehouse management system DLX ? Ability to share knowledge and positively influence others. ? Strong communication skills, ability to raise awareness of QA related issues to the wider business. ? Ability to build "One Team" by leading by example, motivating and developing Squad members who may be from diverse cultural backgrounds and on both XPO and MG employment contracts What We Will Give You: ? A competitive salary ? Pension (that we contribute to as well) ? 25 days holiday (plus bank holidays) ? Staff discount (Missguided/Mennace) ? Company bonus ? Wanna (internal engagement hub with access to retail discounts) ? Death in service benefit ? Sample Sales, Regular team and companywide social events and parties This job was originally posted as www.totaljobs.com/job/84908228