The Commercial Banking Assistant will be responsible for providing a client focused service, ensuring client queries and requests are handled accurately, efficiently and within agreed service level agreements and appropriate timescales depending on the nature of the client enquiry. Great benefits within a small but growing team. Ultimately could work towards a career within wider arena of Wealth Management.

Responsibilities:
Dealing with client payment requests: Payment call backs have been made in line with ID & V procedures Remitting details are correctly obtained for processing FX deal tickets are completed where required Internal transfers are processed All requirements of the payments process are completed correctly and in a timely manner Dealing with internal and external client enquiries: Account enquiries including balances, statement requests, transactional queries Card related queries, activation requests, PIN reminders, unauthorized card transactions and liaising with VISA operations about client card accounts Online Banking and Mobile App queries, secure messages and requests including password resets and online payment verifications Client cash requests and deliveries in various currencies Cheque queries and stop cheque requests Standing order and direct debit queries Amendments to static data including address changes Ordering cheque and paying-in books Dealing with and distributing requests and queries received via the team's mailbox including; Prospective new client enquiries Internal or external communications Internal or external queries or requests Diary future dated queries & requests Requirements: A background with commercial or client support within banking would be advantageous but is not essential. You should be experienced in providing a high level of client service and should have strong communication skills both verbally and in writing. If this sounds like you, we would love to hear from you. This offers a superb opportunity into a more niche based role within a prestigious and successful banking environment .