Team Leader - Direct Debits

England, Gloucestershire
£20000 - £22000 per annum + benefits
09 Jan 2019
06 Feb 2019
Jack Watters
Contract Type
Level of qualification
Not qualified

This is a Team Leader position for the direct debits team within a high-performing, Gloucestershire based finance function.

You should bring with you demonstrable skills in transactional finance (ideally sales ledger/AR, or credit control), as well as strong Excel skills and some awareness of process improvement. Managerial experience is not strictly required but you must be considered capable of leading a team.

Client Details

Based in Stroud, this business has gone from strength to strength over the past decade and is renowned across the whole of the UK within their field.

They offer superb opportunities for progression within their sizeable (and growing) finance function.


  • Responsible for overseeing the processing of Direct Debit payments and instructions, to ensure compliance with BACS regulations and to agreed timescales.
  • Ensuring all correspondence with the business and customers is accurate, appropriate and completed in a timely manner.
  • Managing the team's workload and allocating additional tasks accordingly. Understanding individual's strengths and capability.
  • Leading continuous improvement initiatives within the team and be involved in projects for the wider Finance team.
  • Key contact for the new billing system implementation, working closely with the transformation team and understanding the change in process required.
  • Checking and authorising of refunds, collections, set-ups and closures daily and weekly as required.
  • Actively managing the team, including resource allocation and development.
  • Act as a point of escalation for queries and complaints which cannot be resolved by team members.
  • Understand customer service expectations and business requirements to resolve proactively and in a timely manner.
  • This is a very responsible role which will involve the handling of sensitive financial data and so requires someone who can show sensitivity and discretion.
  • Working closely with all staff in the finance team and assisting with any ad-hoc queries as they arise
  • Providing cover for other payment processing team leaders in their absence
  • Provision of reporting documentation for individual and team performance
  • Carrying out of regular 1:1 meetings and performance reviews with team
  • Any other ad-hoc duties as requested by Manager or Head of Department
  • Profile

    Specific Knowledge Required

    • Experience of working in a busy finance department
    • Knowledge of BACS regulations
    • Good knowledge and use of Excel

    Specific Knowledge Desired:

    • SAP processing experience
    • Experience of leading small size teams

    Skill Set Required:

    • Able to apply a logical thought process
    • Adaptable and used to managing change
    • Liaison with external customers
    • Ability to build rapport and remain calm under pressure
    • Confident and professional telephone manner
    • Excellent attention to detail and investigative skills
    • High level of numeracy, accuracy and problem-solving ability
    • Good computer literacy; adept with Microsoft Office and experience of bespoke software packages
    • Experience of using multiple IT systems simultaneously
    • Excellent listening skills, and verbal & written communication skills
    • Ability to organise workload and multiple priorities
    • Common Sense and ability to work on own initiative
    • Team Player

    Job Offer

    This role will pay a competitive basic salary, and offer excellent opportunities for career progression.