We currently have two fantastic opportunities to join our general insurance operations team in our Liverpool office. We are recruiting for two Business Administration Agent's to join our general insurance team. Within this role you will contribute to delivering the Police / Forces Mutual customer and member experience by providing administrative support to the GI Police and Military customer and member facing teams. You will need to ensure that all interactions and transactions are compliant and dealt with efficiently and professionally, whilst working to agreed service levels and adhering to FCA regulations at all times. You will also act as a point of contact and will be expected to own relationships with internal stakeholders. Within this role you will... Respond to enquires ensuring that all communications are clear, fair and not misleading and relevant regulations are followed e.g. data protection, Treating Customers Fairly principles. Actively seek and champion process improvement opportunities that will improve service, reduce costs and increase efficiency and effectiveness. Understand the Police / Forces Mutual vision and how this is delivered through the achievement of personal objectives. Give excellent service when dealing with queries or correspondence, verbal and written as needed. Represent the group with a detailed knowledge of the required product set. Create, maintain and enhance effective working relationships across the organisation to encourage good cross functional team work in delivering the experience. Organise personal workloads and prioritise effectively to ensure that agreed SLA's, workload and personal objectives are met. Handle a variety of data inputting and processing tasks including but not limited to; full cycle policy maintenance, payment collection and administration, system diary management, database and report generation, underwriting instructions / referrals. What we need from you... Excellent attention to detail. The ability to build relationships and mange internal stakeholders effectively. Excellent / experience within an administrative role. The ability to review and improve processes. The ability to plan & prioritise workloads. Excellent communication skills; verbal and written. General insurance underwriting knowledge preferable. An optimistic and can do attitude. We're just as passionate about what we do for our colleagues as we are for our members and customers. We provide a great working environment and offer a fantastic Employee Benefits package including; a competitive salary complemented by 24 days holiday (this increases with service) plus bank holidays; life assurance; private medical healthcare PLUS flexible benefits to suit your lifestyle. All colleagues also have access to Lifeworks - an employee Wellbeing platform which hosts a number of valuable wellbeing initiatives such as our EAP, tools and articles on emotional, financial and physical wellbeing and our fantastic internal recognition scheme.