Inbound Client Manager, Multinational Client Group

Mercer Hong Kong
Hong Kong
Base*13 + Discretionary bonus
08 Aug 2017
11 Sep 2017
Contract Type


  • Responsible for the expansion and growth of a portfolio of Inbound Premier and Multinational Client relationships
  • Act as a primary interface between local delivery teams, offshore teams, global client managers, and regional/country leadership.
  • Responsible for managing an inbound portfolio of client work to ensure consistent delivery and service quality
  • Proactively identify, build and manage strategic and senior level relationships with the regional hubs of our Premier and Globally managed clients
  • Build a strong understanding of our solutions and a deep understanding of the customer value proposition and our key differentiators
  • Work strategically to expand new business and secure contracts within existing Premier and Globally Managed accounts through lead generation
  • Must have abilities to communicate fluently in English and in local languages as necessary
  • Must be able to work and operate independently and follow a disciplined process of building a strong network, following up on issues, and ensuring all stakeholders are kept informed and up to date


  • Bachelor degree holder or higher
  • Experience interfacing with Clients and cultivating successful client relationships
  • Knowledge of Mercer, Mercer's global service offerings and systems is highly desirable
  • Interpersonal skills necessary to develop and maintain successful relationships across Mercer's global workforce and with clients
  • Must have abilities to communicate fluently in English and in local languages as necessary

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