APAC Level A Alert Filtering Team Operator

3 days left

Recruiter
LMA Recruitment
Location
Singapore
Salary
Competitive
Posted
19 Aug 2017
Closes
26 Aug 2017
Sector
Legal
Contract Type
Permanent
Hours
Full-time

Key Responsibilities

  • Review transactions alerted by the filtering system SHINE and apply the decision grid provided by GFS Paris in order to determine within the timescale defined in the SLAs with the Group's entities:
  • Identify the obvious false positive alerts that need to be released for final processing
  • Escalate the true alerts in Shine to Level B1 for investigation.
  • Contribute to an efficient treatment of alerts by the team in the defined timescale by:
  • quickly informing the team leader of any issue relating to the system or unexpected surges in volumes
  • providing feedback on the nature of alerts in the context of unusual circumstances (a- unexpected events : surge in volume, b- expected events : new location/activity joining the platform, new types of messages filtered, …) in order to help team manager with the reporting to head-office team
  • Maintain the knowledge of the SHINE decision grid and of its potential evolution by performing the training as requested by :
  • attending the training sessions
  • performing the e-learning programme
  • sharing their own knowledge with the rest of the team
  • Maintain the knowledge of the Level A procedures and decision grids by performing the training as requested by :
  • attending the training sessions
  • carefully reading the notes and documents provided
  • performing the e-learning programme
  • sharing their own knowledge with the rest of the team
  • Level A team operates on a Permanent Day Shift and Rotating Shift Basis, with the team providing coverage over the hours stated above. These shifts are subject to final confirmation and may be subject to change periodically in line with business needs.


Competencies (Technical / Behavioural)

  • Knowledge of Side SafeWatch (or Fircosoft) will be preferred
  • Understanding of banking messages frame
  • Ability to focus
  • Steady concentration, resilience
  • Ability to cope with peaks of activity level (resilience)
  • Discipline, strict compliance with instructions
  • Team spirit
  • Attentive to details
  • Fluent in English
  • 4-5 years experience in Compliance or an Operational role.

EA Reg no: R1216327

EA Licence No: 11C4684

Company Reg. No: 201131609D