(CONTRACT) - Client Service Representative

BNP Paribas (Asia)
Hong Kong
31 Aug 2017
04 Sep 2017
Contract Type
BNP Paribas

The BNP Paribas Group is a leader in banking and financial services, employing over 185,000 people across 75 countries and 5 continents. At BNP Paribas, we work continuously on behalf of our clients, helping them to realise their projects around the world. You can be an important part of this, helping us to serve our clients both in mature and emerging markets, providing them with financial solutions across a diverse range of expertise, products and services. Our origins lie in Europe but nearly a quarter of our employees now work in our multi-award-winning Asian offices and we are a committed player in all APAC markets.

In Asia Pacific, BNP Paribas has been present in the region for over 150 years and plans to grow its business from €2bl EUR to €3bl EUR by the end of 2016. With 9,000 employees in the region and a presence in 14 markets (with 3 main centres in Hong Kong, Singapore and Tokyo), BNP Paribas offers you the chance to grow with us in Asia Pacific.

Position Purpose

Within the BNP Paribas CIB , the CIB Client Management Client Service team objective is to provide our clients with a top of the range service and ensure a dedicated follow up of their products.

Working closely with the different Corporate Banking teams ( Sales, Trader, Business manager, Middle and Back Office, etc ) , and products (FX, Loan, Payment & Receipt, Deposit, Security Trading, etc ) , the Global Client service Team engages all level of management internally and externally in developing operational efficiency to advance the firm to firm relationship.


Direct Responsibilities
  • Manage client order and activity
    • Ensure all requests / orders are properly placed on behalf of clients for operation teams to further process
      • Loan drawdown, roll over, and repayment (bilateral loan including money market loan and term loan)
      • FX transaction (spot & forward)
      • Cash transaction (new deposit, roll-over deposit, internal transfer, outward remittance, ACH / CATI payment, foreign cheque clearing and collection)
    • Security Trading
  • Manage client inquiry
    • Ensure all account management related inquiries (bank statement / balance check / update of Board Resolution / account details / audit request) are answered in a timely & professional manner
      • Facilities outstanding / rates (OD, Loans, Deposits, BG etc..)
    • 1st level client support on BNPP web portals
  • Co-ordinate client account management
    • Co-ordinate with SBO, Relationship Managers, Client On-boarding team, and client for the necessary document for KYC, recertification, amendment and account closing processing
  • Track client requests
    • Input all client request in Hobart
    • Monitor client requests until completion
  • Manage daily account operations
    • Including daily excess report, AML transaction inquiry, etc.
Contributing Responsibilities
  • Maintain internal network
    • To provide support and review of all daily transaction reports management client & account irregularities and to update client's position to RM
    • With Operations to ease problem solving through a partnership based relation
    • Share and disseminate the common objective of global client satisfaction
  • Comply with BNPP Permanent Control Activities
    • Direct contribution to BNPP operational permanent control framework.
    • Contribute to the implementation of operational permanent control policies and procedures in day-to-day business activities, such as Control Plan
    • Comply with regulatory requirements and internal guideline
    • Contribute to the reporting of all incidents according to the Incident Management System
    • Minimizing operational failure, including but not exclusively, the risk of fraud, by helping to devise, and by implementing, sufficient regular controls
    • Ensuring appropriate escalation to management and/or Permanent Control (or Compliance as appropriate) as soon as an issue is identified

Technical & Behavioral Competencies

Essential Technical Knowledge / Skills:
  • At least 3-5 years of banking experience, preferably in Customer Service or Marketing Support
  • Holder of HKSFC Type 1, 7 & 8 license
  • Good banking and general product knowledge on FI, Trade, Cash & E-banking
  • Proficiency in Microsoft office applications including Word & Excel
  • Work in close partnership with internal stakeholders to deliver the high quality services to customers
Specific Qualifications

  • Degree in Finance, Business or Mathematics; post-graduate degree in Business or Finance
  • Fluent in English and Mandarin, written & verbal. French would be a plus.
Other Value - added Competencies:
  • History of achievement in previous roles
  • Innovative and creative
  • Rigorous to ensure quality
  • Details-oriented with good client management & interpersonal skills
  • Ability to prioritize and multi-tasks, self-drive team player & work independently
  • Excellent verbal, presentation and written communication skills
  • Excellent analytical and problem solving skills