Mainframe Online Support

Cognizant Technology Solutions APAC
15 Aug 2017
18 Aug 2017
Contract Type
Job Description
To work in 16*5 support Team, which involve shift work in different shifts in round-robin fashion. 8 hours a shift - 5 days a week.
As requirements dictate, to service all aspects of Mainframe online support whilst adhering to in-house standards.

These tasks will include:
  • Definition of CICS transactions, web services, file definitions in development regions.
  • Creation of MQ objects like local, transmission queues, channels etc. in development region.
  • Maintain channel security for development teams. Provide channel access for distributed servers.
  • Maintain file definitions in CAFC and any issues with file closing in jobs and transactions.
  • Use BMC mainview to monitor CICS tasks and transactions, queue draining transactions and messages in queues.
  • Monitor production regions and respond to incident conditions like queue full, transaction CPU % high, messages in DLQ, transaction looping, page set full% etc.
  • Respond to CICS and MQ events in production
  • Ensure all the processes are followed for escalations.
  • Help application team identify the abends and CICS errors in application programs and transactions.
  • Monitor technical sender receiver channels and any events occurring on the same.
Job Requirement s

Mandatory Skills
  • 5-6 years experience in mainframe online support in production environments.
  • 5-6 experience in troubleshooting L2 support with CICS and MQ on Z/os
  • Highly skilled in CICS, MQ series and Websphere on z/OS tools and should have extensive working knowledge.
  • Good Experience in support of Complex Online Environment.
  • Very good knowledge in using mainview tool for CICS and MQ
  • Should have good support knowledge and be able to handle Problems in Parallel.
  • Deployment of Adhoc and dynamic configuration changes in the middleware tools
  • Follow standards and perform pre and post installation checks.
  • Knowledge of application development.
  • Experience with TWS, REXX Mainview, TCP/IP, VTAM
Good to have skills:
  • UNIX knowledge
  • CICS/MQ internals and diagnostics

Graduates/Post Graduates with 4-7 years of experience

About Cognizant
Cognizant (NASDAQ-100: CTSH) is one of the world's leading professional services companies, transforming clients'​ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 230 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant.
高知特(纳斯达克 100 : CTSH )是世界领先的专业公司之一,在现今数子化的时代,高知特帮助客户转变业务、改善营运和优化技术模型。我们在行业中独特的咨询方法,可以帮助客户构思,创建更具创新性和高效率的企业。高知特总部位于美国,我们在 " 财富 " 杂志 500 强排行榜上,排名第 230 位,并持续被评比为世界上最受尊敬的公司之一。
若要 了解更多高知特如何帮助客户领先商机与领导数子化,请莅临我们的网站 。