APAC Level A Alert Filtering Team Operator

BNP Paribas (Asia)
21 Aug 2017
25 Aug 2017
Contract Type
BNP Paribas

The BNP Paribas Group is a leader in banking and financial services, employing over 185,000 people across 75 countries and 5 continents. At BNP Paribas, we work continuously on behalf of our clients, helping them to realise their projects around the world. You can be an important part of this, helping us to serve our clients both in mature and emerging markets, providing them with financial solutions across a diverse range of expertise, products and services. Our origins lie in Europe but nearly a quarter of our employees now work in our multi-award-winning Asian offices and we are a committed player in all APAC markets.

In Asia Pacific, BNP Paribas has been present in the region for over 150 years and plans to grow its business from €2bl EUR to €3bl EUR by the end of 2016. With 9,000 employees in the region and a presence in 14 markets (with 3 main centres in Hong Kong, Singapore and Tokyo), BNP Paribas offers you the chance to grow with us in Asia Pacific.

Overview of the Position

Within Group Compliance, Group Financial Security (GFS) mission is to supervise and coordinate at Group level the organisation and implementation of the control framework designed to prevent corruption, money-laundering and financing of terrorism, to comply with embargoes and international financial sanctions and to protect customers interests. With respect to compliance with embargoes and international financial sanctions, BNP Paribas has set up an elaborate filtering process of its Swift and SEPA messages, based on a centralised platform (SHINE) and an organisation on 4 levels to screen the detections:
  1. Level A : first level of filtering at Group level, under GFS responsibility and under APAC Compliance COO in APAC : this level releases obvious "false hits" and escalates the other alerts to B1 for investigation
  2. Level B1 : under each Métier responsibility; this level investigates alerts escalated by Level A, gathers all the relevant information needed (client identity and economic purpose of the transaction) and expresses an opinion to Level B2
  3. Level B2 : under Local / Métier Compliance responsibility; this level reviews documentation and opinion provided by Level B1 and takes a final decision, either to release, reject/block or escalate to level C
  4. Level C is under GFS Paris and GFS New York responsibility. It is the ultimate level making a final decision on alerts escalated to them by Level B2.
At Group level, Level A is provided by a global team under GFS responsibility and APAC Compliance COO in APAC completing screening of all Group alerts generated on the Paris centralised platform SHINE. From an operating perspective, Level A relies on a team based in Paris, under GFS Paris responsibility, who operates 7am-8pm Paris time hours on weekdays. Alongside Paris, a team based in Singapore, reporting directly to the Level A respective team manager, takes charge of the 8pm-9am Paris time timeslot on week days and is fully in charge of week-ends and French public holidays. On Singapore Public holidays, the service is to be provided as usual.

Level A responsibility is primarily treating a very large number of alerts within a short timeframe in order to release the messages that are, without doubt, "false hits". All the other alerts must be escalated to the next level, ie B1. Level A team manager regularly conducts checks, through sampling, to ensure that the released alerts have been released properly.

Key Responsibilities
  • Review transactions alerted by the filtering system SHINE and apply the decision grid provided by GFS Paris in order to determine within the timescale defined in the SLAs with the Group's entities:
    • Identify the obvious false positive alerts that need to be released for final processing
    • Escalate the true alerts in Shine to Level B1 for investigation.
  • Contribute to an efficient treatment of alerts by the team in the defined timescale by:
    • quickly informing the team leader of any issue relating to the system or unexpected surges in volumes
    • providing feedback on the nature of alerts in the context of unusual circumstances (a- unexpected events : surge in volume, b- expected events : new location/activity joining the platform, new types of messages filtered, …) in order to help team manager with the reporting to head-office team
  • Maintain the knowledge of the SHINE decision grid and of its potential evolution by performing the training as requested by :
    • attending the training sessions
    • performing the e-learning programme
    • sharing their own knowledge with the rest of the team
  • Maintain the knowledge of the Level A procedures and decision grids by performing the training as requested by :
    • attending the training sessions
    • carefully reading the notes and documents provided
    • performing the e-learning programme
    • sharing their own knowledge with the rest of the team
Level A team operates on a Permanent Day Shift and Rotating Shift Basis, with the team providing coverage over the hours stated above. These shifts are subject to final confirmation and may be subject to change periodically in line with business needs.

Competencies (Technical / Behavioural)
  • Knowledge of Side SafeWatch (or Fircosoft) will be preferred
  • Understanding of banking messages frame
  • Ability to focus
  • Steady concentration, resilience
  • Ability to cope with peaks of activity level (resilience)
  • Discipline, strict compliance with instructions
  • Team spirit
  • Attentive to details
  • Fluent in English
Specific Qualifications/Experience Required
  • 4-5 years experience in Compliance or an Operational role.