AP Query & Processing Associate
Reporting directly to the AP Query & Processing Assistant Manager, the AP Query & Processing Associate is part of a team responsible for processing c. 1.5 million invoices annually (c. 1 million hotel invoices, c. 250,000 overheads and expenses invoices and c. 250,000 airline invoices) efficiently and to schedule, within policy guidelines and to business standards, as well as handling and resolving all related queries. The AP Query & Processing team has significant voice and email contact with suppliers and with offshore processing teams, so the Specialist will be expected to build exceptional working relationships with all key stakeholders to deliver a best-in-class service.
What you will be doing
AP Query & Processing Associate will be expected to manage the Overheads supplier accounts within an aligned area. The role will also include day to day duties such as identify and resolving issues that arise from supplier emails and phone calls; these could be for non-payment or help resolving approvals for any invoices. This could be for internal and external parties. Escalate process issues and non-conformance, as required. There would be an expectation to promote exceptional working relationships with direct customers by dealing with queries in a prompt, efficient and professional manner. Using all source systems to deal with queries such as clearing the ‘invoice on hold’ queues and any other month end reporting, also assist with compiling a KPI pack for the management team prior to month end. There will be support to assist with continuous improvement opportunities (both system and procedural) and to ensure all internal controls are fully adhered to so recommendations can be made for improvement. We would expect records to be maintained and archived to satisfy audit and statutory requirements and to undertake other ad-hoc activities as deemed necessary.
What we are looking for
Experience of working in a customer-facing/high volume transaction processing type role is desirable. Excellent customer service ,telephone manner, communication skills both written and oral. Good problem solving, organisational skills and attention to detail. Competent user of MS Office (Word, Excel, Power point, Outlook). Experience of working with an offshore partner and in a shared service centre an advantage Good interpersonal skills including persuasiveness and/or assertiveness skills
Working within TUI group
TUI UK and Ireland is the UK's largest tour operator with key brands including Thomson, First Choice and Thomson Cruises. TUI UK and Ireland's airline, Thomson Airways, is the UK's third largest airline with 61 aircraft operating to over 73 destinations in 20 countries. Thomson Airways was the first airline in the UK to take delivery of Boeing's 787 Dreamliner and is flying the aircraft on long haul flights. We employ a team of 13,300 colleagues, serving 5.2 million customers each year.
TUI Group is the world’s number one integrated tourism group. Covering the entire touristic value chain under one roof we employ 63,000 people in over 100 countries and offer 20 million customers comprehensive services in around 180 destinations worldwide.
Help make our customers smile and in return you will receive a competitive salary, pension scheme and further benefits such as generous holiday discounts, great rates with foreign exchange and discounts with retailers.