Vitality, Assistant Team Manager, Bournemouth, £Competitive Bonus Benefits Vitality is an award winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. Our Assistant Team Manager will receive a competitive salary plus benefits including; - Our award winning private Vitality Health insurance wellness incentive programme - Vitality Partners and Rewards - Apple Watch, Ocado, Garmin, Champneys Spa days, half price gym memberships, Disney Store discounts to name a few - Personal health fund Life Assurance - Stakeholder Pension Plan with employer contribution - 25 Days annual leave Bank holidays option to buy and sell 5 more. - Flexible benefits package - Internal incentives, competitions and awards - a chance to win football and sports tickets or even be in with a chance to have a holiday of a lifetime - A genuine opportunity to grow and establish a long-term career As our Assistant Team Manager you will take responsibility for the successful delivery of on the day service business targets and complaint resolution in a dynamic front line financial shared services environment. Responsibilities as our Assistant Team Manager include: - Take responsibility for delivery of day to day business targets - Schedule staff including to cover absence - Coach staff in providing a first class service and provide training as necessary - Deputise for the Team Manager when required - Review daily schedule to ensure sufficient resource/skill for all work types - Investigate and resolve escalation queries within agreed SLA timeframes and liaise with peers across the broader agency and commissions teams in this regard - Monitor and resolve commissions service complaints and communicate results to third parties - Pass on clearly articulated written instructions to other areas of the business when necessary Skills and Experience required of our Assistant Team Manager: Essential - Working knowledge of shared service functions in a financial services environment - Senior experience working in a dynamic team environment - Significant call handling & back office administration experience in a financial services organization - Understanding of the importance of data protection & GDPR principles - Demonstrated ability to mentor and influence others to effect business outcomes - Experience of working with finance payment system - Understanding of KPI's and importance of delivery - Proven ability to work to deadlines Desirable - Insurance industry experience - Experience of working with finance payment system Working for Vitality as our Assistant Team Manager you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Closing Date: Friday 08 November 2019 If you feel you have the skills and experience to become our Assistant Team Manager please click 'apply' today