Overall purpose of the post To provide an effective, customer focused support service to users of the LGSS Payroll, systems and processes. A point of contact for colleagues and service users for complex and detailed issues and feedback received of a specialist nature. To support and assist the Payroll Team Manager in the management workflow within the team(s) and ensure a customer focussed and efficient operational service is delivered. To ensure an integrated approach to transactions for LGSS through assisting with the implementation of new technologies, methodologies and processes that meet the needs of clients, customers and client organisations. Main Responsibilities Provide operational services within the Payroll team for LGSS. Work closely with the Team Manager, keeping them informed of staff, process, system or performance issues and take responsibility for resolving issues or recommending options for resolving them as appropriate. To assist the Payroll Manager in ensuring that all payrolls (for internal and external customers) are processed accurately, within specified deadlines and to audit requirements, thus ensuring all employees and pensioners are paid accurately and on time. Undertake any necessary reconciliations ensuring appropriate supporting documents are retained and that these are signed off monthly. Ensure operational service priorities are met and customer and audit requirements are adhered to through effective workflow management. Support the other Payroll and Recruitment teams to ensure that the statutory requirements are met Respond to and resolve complex service requests and queries within the agreed service standard and according to operational procedures. Provide advice to the Team Manager and Service Delivery Manager on areas of the service where improvements could be made and make recommendations to improve processes and efficiency. Embed customer service excellence within team through the design of customer focussed processes, active participation in one-to-one meetings / the PADP process and own behaviours. Manage own workload, processing high quality information / data accurately and in a timely manner. Support system implementations including conducting system testing, developing system documentation / process notes and delivering training to staff on new system processes. Work collaboratively on projects that support developments / improvements for the Transactions Service in a professional and positive way. Essential Criteria Experience of working within payroll or finance Highly profitient with Microsoft Excel Ability to understand and interpret national legislation, policies and guidance to ensure processes are compliant with national requirements Ability to gather and process data and financial information related to the Payroll service to support the production of management reports and information on service performance to meet service area requirements Part of the application is Microsoft Excel test.