For over 80 years, GfK has been a reliable and trusted insight partner for the worlds biggest companies and leading brands who make a difference in every consumers life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of 9,000 employees. Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal Growth from Knowledge Job Description Purpose of the role The Credit Controller is responsible for the cash collection of debt due to GfK from third parties based in the USA and Canada. This is to be achieved through working in collaboration with the credit control and operational teams across the GfK Group, minimizing overdue debt and maximizing cash flow. To provide a proactive, responsive and quality driven credit control service in line with predetermined SLAs and KPIs for all GfK entities. You will Control and reduce third party debt, though proactive management of the assigned debtors ledger, to set targets on a monthly basis Maintain accurate and up to date static and variable client records on collection systems Ensure and maintain quality call volumes to support the cash collection process and targets Work with commercial teams to ensure all incoming queries are promptly resolved Ensure daily operations are carried out according to set targets and deadlines Prioritize tasks and queries at critical periods such month-end and quarter-end Support team leaders on resolving disputes clients raise with GfK Support others in the team to achieve and complete key tasks and responsibilities Communicate to internal and external customers in a professional and polite manner at all times Working hours 1400 - 2300, Monday to Friday You have 1 year of credit control experience in an international company, preferably within a SSC environment University degree (business, accounting or related field) Finance qualification (CICM, ACA, ACCA or equivalent) will be considered as advantage The ability to cooperate and interact effectively at all levels of the organization Very good understanding of customer services Excellent communication and interpersonal skills Accuracy and strong attention to detail The ability to work on own initiative and proactive/self-starter Flexibility to travel abroad Excellent level of English language Strong functional knowledge of SAP Full proficiency with MS Office suite and proficient use of Excel Be welcome to send us your up to date CV in English and we will offer in return Exciting work environment that brings people together Use of the latest digital technologies Initial and ongoing trainings to support your development Opportunities for personal and professional growth Competitive remuneration and bonus scheme linked to individual performance and company results