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Branch Service Partner

Employer
Yes Bank Ltd
Location
Mumbai, IN
Salary
Competitive
Closing date
Nov 19, 2019

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Job Role
Finance Business Partner
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Branch Service Partner - ( SER0002Z1 ) Description The role holder is responsible for providing high levels of service quality to YBL account holders and ensure all customer enquiries and instructions are met satisfactorily. The incumbent must possess strong knowledge of banking operations, processes and regulatory guidelines. The role holder should be able to close all transactions effectively within the stipulated TATs. Account Opening & Maintenance Processes account opening, account maintenance & account closure related formalities as per YBL process Handles customers enquiries and instructions, whilst ensuring that the Banks delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc. Ensures adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.) Ensures pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required Maintains strict vigilance on the quality of forms and documentation provided Ensures timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals. Transactions Ensures proper scrutiny of all transactional documents submitted by the customer visvis branch checklist to ensure all that all necessary documents are submitted by the customer. Addresses and resolves all transaction related enquiries Ensures strong monitoring of all transactions Service & Quality Ensures that adequate records & data pertaining to customer queries and complaints is maintained & analyzed for achieving greater process efficiency Ensures daily / weekly monitoring & analyses of various data points & reports that have bearing on Customer Service & process adherence. Coordinates with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction. Ensuring collection of CSS forms on periodic basis and sent to NOC. Implementation of 5S, ISO 90012000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards. Audit & Compliance follows all process, policies as per guidelines & audit rating of the branch Ensures comprehensive compliance with all internal, regulatory and statutory requirements as relevant for various product and services from a branch perspective Attends to any audit findings and resolves them immediately as applicable Others Maintains highest levels of discipline (punctuality, attendance, grooming standards etc) in the office Ensures timely escalation of issues that is impacting business and possible solutions to address the concerns to the BSDL. Manages Local Vendors /agency relationships to ensure smooth execution of transaction Completes Branch upkeep & maintenance and control over the cost Self-Management Responsibilities Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year. Takes ownership of his/her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training. Understands the competencies relevant to his/her role, and works towards displaying as well as developing these effectively. Keeps abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks. Risk and Internal Control Responsibilities Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager. Executes the established internal control systems and compiles relevant information for departmental audits, as necessary. Qualifications Bachelors Degree Primary Location India-Maharashtra-Mumbai Work Locations Chembur Shrikant Chambers Ground Floor Sion Trombay Road Chembur Mumbai 71 MUMBAI Job Branch Service Partner Organization Branch Banking Schedule Regular Shift Standard Job Type Full-time Day Job

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