When everything's connected, how we connect is everything... and we'd like to connect with you too We are looking for you to help us deliver exceptional customer experiences as a Hardware or Software Asset Management Specialist on our Infrastructure Cost and Asset Management team.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle : customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.What you'll be doingYou'll be responsible for the life cycle management of HW and SW, training of sites in using the asset management system, processes and tools, software license tracking and site physical inventories and data reconciliation. Responsible for asset management assignment and tracking associated with the global On-boarding and off-boarding of employees within the asset management systemTimely resolution of TTSD Asset Management Work orders in queueAsset Management Site Physical Inventory which includes : Scanning of IT equipment (e.g. desktop computers, laptops, printers, servers, telecom equipment) (initial site scan within 3- 6 months of site set-up and annual physicals or as required), Inventory of Furniture & Fixtures, Training Site Facilities and IT leads on Asset Database Management Processes and Notifying management of any discrepancies in inventory reconciliation or current business practices being followed at siteAsset control management which includes : Performing reconciliation of actual physical count versus database records, issuing reports about the exceptions and initiate actions, Asset retirement management, Control of laptops and software Work with sites and other TTEC departments to ensure completion of tasks and compliance to company policies and procedures.Software license and maintenance management which includes : Receiving software media and licenses, Maintaining software media library, License deployment in conjunction with approved TTSD work order and Conducting 3 way matching audit of all licenses utilized by the company and issue recommendation to management.Data entry & analysis which includes : Updating and maintaining asset or inventory listing in the TTAM Asset database. Updating and maintaining settings or information for new hires/remote locations for region and Mass data upload/updates of database for assetsWhat you need to be successfulBS Computer Science graduate or equivalent coursesAt least 1 year experience in Technology related positionWith actual work experience in asset database, related tools and applications, Oracle exposure a plusGeneral knowledge and understanding of software licensing, preferredTTEC ValuesLead Everyday
• Do the Right Thing
• Reach for Amazing
• Seek First to Understand
• Act as One
• Live life PassionatelyLearn more about our business at TTEC.com or our culture at TTECjobs.com. ExperienceTTEC