Position: Internal Auditor (Health and Social Care)

Location:
UK - North Accountable to: Quality Assurance Manager SUMMARY OF POSITION Internal auditor is a key member of the compliance team. The role is fundamentally about driving best practice and high standards throughout the business by auditing and coaching their branch teams to ensure that Nurse Plus meets its legislative, professional and regulatory requirements. The Internal auditor is expected to lead by example and recognise the individual abilities of their branch teams in order to identify and mitigate risk. DUTIES AND RESPONSIBILITIES To be responsible for auditing a network of branches 3 monthly to ensure these branches meet the requirements of the CQC fundamental standards, company policies, and procedures, as well as current legislation. To produce an audit report following the completion of each audit, assigning a risk rating to the branch, and publish this report to the Branch Manager and Senior Management. To ensure branch audit findings are effectively followed up to ensure findings are corrected and preventative measures have been considered. Provide branches within the support and coaching they require in order to maintain compliance. Drive forward new initiatives in order to maintain compliance and support the growth of the business. To liaise with the operations and training teams as required in order to support compliance. Where compliance is a concern, work with the branch on achieving compliance through guidance, suggestions of proven successful working practices and close monitoring. Developing and enforcing an action plan where necessary, checking that action plans have been met and completed within set time scales. Report to the Compliance and Clinical Manager on individual branch compliance performance and highlight any concerns you may have. To assist in crisis management when required in branches identified as high risk To maintain a robust working knowledge of the CQC fundamental standards and Nurse Plus policies and procedures and how these impact on the delivery of regulated activities. To assist branches in preparing for a CQC inspection, including guidance on the completion of contact lists, Provider Information Requests and preparing their team for inspection. To assist with the review of Nurse Plus Policies and Procedures, Protocols and documentation when required. To provide guidance and support in relation to complaints, incidents, accidents and safeguarding. To mentor and coach, the branch teams based on real, practical experience, providing them with ideas and suggestions which assist them in building effective systems and processes for quality assurance. To assist in conducting training sessions to provide staff with the knowledge and tools needed to deliver a service that is compliant and of exceptional quality. To attend various company and team meetings when required. To motivate branch teams to achieve the absolute potential of their branch. Ensure branches celebrate success where appropriate and to make sure the branch teams feel highly regarded and recognised by Nurse Plus. To lead by example, be willing to travel, and be available to Branch Managers for guidance and support.