Skip to main content

This job has expired

Branch Service Partner

Employer
Yes Bank Ltd
Location
Mumbai, IN
Salary
Competitive
Closing date
Nov 16, 2019

View more

Job Role
Finance Business Partner
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Branch Service Partner - ( SER00039N ) Description Strategic/ Managerial Responsibilities N /A Core Responsibilities Superior Service Delivery Demonstrates First Time Right on all internal and external processes regarding banking and investment requirements of mapped clients Takes ownership for end to end closure and delivery of service to YES FIRST clients through coordination for service and transactional requirements Provides product and process level expertise to YF clients to ensure that service standards are met Service Support of the RM for Client Ensures continuity of client engagement on the service delivery front in case of unavailability of RM due to various RM leave, Attrition Gap Period. In bound RM engagement Attends to walk-in of YF clients if any and engage with clients and provide unified service face Provides single point of ownership to resolve service query across products Pro-active Service Responsibility and Ownership Engages pro-actively with clients over phone to take stock of overall service satisfaction or solve any pending service Create auto model for eliminating escalations Ensures all service delivery issues of Yes First clients resolved at branch level with near zero escalations. Personal Integrity Maintains customer privacy & ensure that there is no compromise on customer information with third party. Maintains & follows YES Personality guidelines & keep oneself updated with basic Banking regulations/knowledge Team Work Undertakes any additional work to balance the team workload without compromise on core deliverables & communicates with staff of all levels Self-Management Responsibilities Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year. Takes ownership of his/her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training. Understands the competencies relevant to his/her role, and works towards displaying as well as developing these effectively. Keeps abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks. Risk and Internal Control Responsibilities Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager. Executes the established internal control systems and compiles relevant information for departmental audits, as necessary. Qualifications KNOWLEDGE Minimum Qualifications Bachelors degree Masters degree is preferred Professional Certifications AMFI/NCFM/IRDA/JAIIB/CAIIB & such relevant certifications will be an added advantage Language Skills

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert