Assistant Manager - ( SAL00005T ) Description Attend escalations and ensure quick resolution Interact with customers for feedback on GIB products / Services/ Responsiveness of officers Evaluate achievement of productivity of all officers / team members on various pre defined parameters Provide feedback to team members on productivity and quality parameters Drive reward and recognition programs for motivating team members to improve performance Regularly train team on processes, products, soft skills, etc Proactively highlight Top / Bottom performers on a regular basis through different MIS Guiding the team on exception scenarios Ensure team members are in line with YES PERSONALITY guidelines Liaise with internal stakeholders like GIB product team, NOC, GIB Program Team, etc. for different queries and escalations Distribution of leads to team members on a regular basis Keep a tap on the nos of accounts and value of funding expected on a daily basis Keep the senior management abreast on the team members performance on a regular basis Ensure team members are trained on various new products, processes and services Achieve business targets set for the team in terms of nos of accounts active, generation of CASA FD book, cross sell of other products like YES REMIT, etc Achieve quality targets in terms of quality scores, feedback from customers, etc as per defined benchmark Liaise with stakeholders on various customer queries Participate in audit / compliance / products / management reviews Qualifications Competencies / Skill set required 3 to 7 years experience in Operations Management Must exhibit leadership and mentoring sensibilities. Must have a superior writing skills related to information and instruction skills Excellent computer skills and proficient in Word, Excel , Outlook. Must be Task , team and dead line oriented , team player Must be available for periodic travel to Contact Center locations Excellent verbal communications and people skill required Primary Location India-Maharashtra-Mumbai Work Locations Yes Bank Tower, Ifc Mumbai YES Bank Tower Indiabulls Finance Centre Tower 2 Senapati Bapat Marg YES BANK Ltd MUMBAI Job Assistant Manager Organization Sales Alternate Channels Outbound Contact Centre Schedule Regular Shift Standard Job Type Full-time