Credit Control Collector (English & Mandarin speaking) Malaysia - Petaling Jaya Expedia This position is part of the Global Financial Operations team. The Credit Control Collector is responsible for collecting amounts, maintaining a professional relationship with hotel suppliers and cooperates with Expedia Market Managers in different locations. We are looking for a highly motivated, goal-oriented individual with professional phone skills, who carries a positive attitude. As a Credit Control Collector, you will maintain your own account portfolio, contacting hotels via phone, email, requesting payment and reconciliation of compensation owed in accordance to their payment terms, while educating them on the benefits of partnering with us. This position requires an organized team player with good and strong communication skills. What you'll do Make pro-active and collection calls, send reminder emails to hotels regarding unpaid invoices, handle inbound calls from hotels Analyze and understand the reasons why hotels delayed payments Communicate with hotels in various countries as required and bring new and innovative ideas on how to collect unpaid invoices while maintaining a great business relationship Effectively cooperate with Market Managers in order to establish a strong Expedia Group Team Follow up with hotels on a recurring basis and building relationships with them Be proactive in increasing the number of accounts that pay by Direct Debit or Autopay, where available Ability to work well with other departments including Cash Application, Supplier Relations, Invoicing, and Lodging Market Management Meet departmental expectations/deadlines including call/email volumes, response SLAs, and collections targets Who you are Youll fit this role if you have High School Diploma or equivalent Must be fluent in both English and Mandarin language Working knowledge of basic programs including Excel, Word, and Outlook Detail-oriented, organized, efficient and ability to multi-task Excellent problem-solving, analytical and mathematical skills Positive attitude, goal-oriented, and ability to work with minimal supervision Excellent verbal and written communication skills Dependable, flexible, and ability to work in a fast-paced, changing environment Ability to handle potentially volatile situations Why join us Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so. Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares. If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you. Our family of travel brands includes Brand Expedia, Hotels.com, Expedia Partner Solutions, Egencia, trivago, HomeAway, Orbitz, Travelocity, Wotif, lastminute.com.au, ebookers, CheapTickets, Hotwire, Classic Vacations, Expedia Media Solutions, CarRentals.com, Expedia Local Expert, Expedia CruiseShipCenters, SilverRail Technologies, Inc., ALICE and Traveldoo. LI-JS1 Expedia is committed to creating an inclusive work environment with a diverse workforce.All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. Full time R-49207