Credit Control/ Revenue Assistant Specific duties to include:
• Organising and attending regular monthly meetings with all allocated Partners and Fee Earners to discuss WIP levels, monthly billing and unpaid invoices
• Maintaining and reducing the Firm's debtor levels (via telephone, e-mail and letter) within the allocated departments, to ensure all debts are chasing regularly and in-line with the Firm's Credit Control Policy
• Ensuring precise records are posted to the ARCS credit control system and that the diary system is fully utilised
• Providing clients with copy invoices, statements and any additional information required in order to secure payment
• Working with the client and office cashiering teams for accurate allocation of payments, including the processing of client to office account transfers authorised by Fee Earners
• Judging and raising concerns and perceived risks with the Revenue/Credit Control Supervisor
• Providing guidance for accounting provisions for specific debts as part of the year end process
• Distribution of regular debt and exposure reports to Fee Earners and Partners
• Preparation of cash accounts for client matters as required
• Taking of credit card payments from client over the phone and via the handheld terminal
• Dealing with queries from internal and external clients
• Any other ad-hoc duties Personal Specification Education/ Qualification:
• Strong academics including English Language and Maths at GCSE standard or above Knowledge and Technical Ability:
• Credit control experience is desirable, but not essential
• Previous knowledge and skills gained in the legal sector or professional services environment would also be desirable
• Knowledge of the Solicitors Account Rules and Law Society Guidelines would be desirable
• Strong administration, prioritisation and organisational skills
• Excellent attention to detail
• A good business understanding and commercial awareness. Client Care:
• Has a high standard of work and ability to complete work within agreed timescales
• Communicates effectively at all levels, both verbally and in writing
• Strong team based skills and willingness to work for the common goals of the department
• Ability to establish effective working relationships within the department and firm
• Ability to deal with high level workloads and changing priorities with strong organisational skills
• Proactive approach to managing flow of work
• Ability to remain calm under pressure and in demanding situations
• Ability to work in a proactive and collaborative manner, within a team Firm Wide Skills:
• IT literate in MS Office and Excel
• Has an awareness of the importance of client confidentiality, information security and data protection Attributes
• Team player
• Reliable with excellent time-keeping
• Sympathetic and understanding with clients, shows professionalism and gravitas when agreeing terms with clients
• Has a positive, enthusiastic, conscientious and pro-active approach
• Ability to cope with conflicting demands and meeting deadlines
• Able to communicate in a clear and professional manner
• Ability to demonstrate behavior in keeping with the firm's core values of Teamwork, Respect, Integrity and Fairness, Commitment and Understanding.