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Lead Analyst, Client Service (Treasury Services)

Employer
The Bank of New York Mellon
Location
Lambeth, UK
Salary
Competitive
Closing date
Nov 15, 2019

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Job Role
Treasury
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Job Description - Lead Analyst, Client Service (Treasury Services) (1915758)Job Description Lead Analyst, Client Service (Treasury Services) (Job Number:1915758) Description As the Client Service Officer (CSO), the individual : is responsible for relationship-based client support across a number of market segments for Treasury Services while serving as the main contact for servicing issues for all Treasury Services related matters in relation to all Treasury Services products.will manage different types of investigations and inquiries including resolutions on the specific payment, trade or any other BNY Mellon product/service issues. will provide functional support to the internal clients including data collection and preparing reports, product usage and AML/KYC compliance information on clients and share those in respective Pre-Amloc or AMLOC in case needed. will proactively participate in developing of regional marketing and retaining clients thru tracked referral process. will support the compliance initiatives (compliance calls, AMK/KYC, FTSI requests, etc.) travel to the markets on Client Service Review Calls with and/or without Relationship Manager or Sales Representative, product/compliance management teams. will provide back-up to respective CS team members as scheduled by Team Leader during vacation periods and/or other times.Qualifications A Bachelor's degree in a business-related field or equivalent service experience is preferred.The qualified candidate is required to have a minimum of 2-3 year experience in the Financial Services industry, with a strong background in customer service and/or Operations. Significant prior experience dealing with external customers(with banks preferred) is required. The candidate could be working effectively within a team. Strong interpersonal, communication (verbal and written) skills are essential to insure effective interaction with customers, staff, and peers. Knowledge in Payment Clearing System such as CHIPS, FED, CHAPS, TARGET2, BACS etc. Payments background, along with SWIFT knowledge.Primary

Location:
United Kingdom-United Kingdom-Greater London-LondonInternal Jobcode: 70104Job: Customer/Client ServiceExperience Level: ExperiencedOrganization: Global Client Support-HR12364

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