Mortgage Servicing Officer

Mortgage Servicing Officer - £18,000 + performance related bonus - Central Sheffield


Your new company
You will be working for a financial services company based in Sheffield City Centre. This company has many long standing (c.10-20 years) individuals who have stayed with the company for long periods of time, so this is an excellent opportunity for a long term career to be built with a company who promote internal movement through growth.

Your new role
Your new role requires you to conduct service calls as part of Pre and Post completion processes, in regards to new mortgage accounts. This will include data inputting and maintaining customer records, along with dealing with basic customer account queries. You will be dealing with all customer contact in accordance with industry regulatory requirements.

Key activities include:

• Effectively manage allocated tasks to ensure all accounts are actioned in a timely manner
• Conduct pre-settlement (completion) telephone calls for UK mortgage customers
• Conduct welcome telephone calls on post settlement accounts
• Deal with primary non-complex account queries
• Maintain customer records based on the outcome of the above activity
• Ensure compliance with all relevant legal, regulatory and internal policy & procedure requirements
• Support the team to meet/exceed set standards through achieving agreed performance objectives and key performance indicators
• Work in partnership with other departments to meet business objectives
• Adhere at all times to the principles of Treating Customers Fairly
• Working in line with Company and legislative requirements in Health, Safely & Welfare for both self and others

What you'll need to succeed

• Understanding of DPA/GDPR principles
• Strong people and customer service skills
• Strong communication skills (written and oral)
• MS Office and/or Google experience
• Good organisational and administrative skills with a proven ability to prioritise tasks
• Adaptability and flexibility
• Able to work to tight deadlines
• A good understanding of the mortgage lending landscape relevant to front line customer service delivery

What you'll get in return

• £18,000 pa, plus bonus (performance related)
• 40 hour contract
• Life insurance - 4 x salary
• Critical Illness cover
• Pension (after 3 months)
• Free fruit (daily)
• Season Ticket Loans (once probation completed successfully)

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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