Risk Officer . Our client based in Bristol at Emersons Green near the junction of the M4 and M32 ( so commutable from Bristol ,Bath ,Chippenham ) are experts in the compliance industry; focussing mainly on the Motor Trade and Travel . They have one of the UK's largest regulatory networks with many retail sites across the UK benefiting from a range of Finance and Insurance services. By providing Appointed Representative status to their Customers , they shoulder the burden of compliance ( of being Directly Authorised by the Financial Conduct Authority (FCA) ) so their customers can concentrate on running their day to day businesses selling cars and holidays ; saving them time, money and stress. £competitiveflexi time, private health,pension,free car park etc Critical Competencies: 3 years' experience of working within a Risk or Compliance role. Adhere to the ethos of Treating Customers Fairly (TCF) in all work activity. Completion of the companies Compliance Training program. Completion of the ICA Certificate in Conduct Risk. Good investigative and analytical skills including the ability to analyse processes and procedures against requirements and desired outcomes. Ability to be able to critically review, and make judgements on, the compliance of written and oral communications against defined criteria. Good organisational skills and ability to proactively manage workload. Good written, oral communication and presentation skills. Desirable Skills and Experience: Experience of a retail insurance environment. Experience of working with/for finance providers. Understanding of the Motor and Travel industry sectors. Understanding of how to use the FCA Handbook, and knowledge of the FCA requirements in particular DISP, PRIN, SYSC, ICOBS, SUP and CONC. Excellent computer skills. Being able to work as part of a team. Other significant Role Requirements: Comply at all times with the companys principles, commitments and codes of practice. Must achieve and maintain the Critical Competencies listed above. Ensure awareness of, and adopt any changes in, regulatory practice. Maintain a log of personal continuing professional development (CPD) and ensure a minimum of 15 hours a year is completed. Report all failures to comply with requirements immediately to the Risk Manager. Purpose of the role: They operate a three lines of defence model of risk management. The Risk function acts as the second line of defence, ensuring that the first line controls are effective. The Risk function is also responsible for completing 2nd line reviews on other business departments that focus on the risk of customer detriment, managing the incidents and breaches process, horizon scanning, controlling the network risk assessment, overseeing the network member onboarding process and handling regulated complaints. The Risk function consists of the Risk Manager, one Senior Risk Officer, and three Risk Officers, and report into the COO and ultimately the Risk Committee. Key Deliverables: Responsible for; Incidents: Managing Incidents, both those identified through reviews completed by the Risk department and those reported by other departments, ensuring remedial action is completed to mitigate the risk of the incident occurring again in the future. Undertaking work to assess the risks posed by non-compliant Network members, assisting in the production of a formal risk rated remedial action plan to cover any compliance failures. Complaint Handling: Investigating and responding to regulated complaints, fairly and promptly, in accordance with the FCA rules within the DISP section of the FCA handbook. Handling complaints in-line with the Standard Operating Procedure. Accurately maintaining the complaint system for FCA reporting purposes. Completing a root cause analysis for individual complaints to identify trends and making recommendations for remedial action. Second Line Reviews: Undertaking a second line risk-based monitoring function which focuses on assurance over the first line activities of call monitoring, website reviews, financial promotion reviews, product reviews, consumer credit rates and terms reviews, Pay Plan reviews and field-based audits. Onboarding of new Network Members: Completing an initial review of the onboarding risk assessment document, ensuring this document has been completed comprehensively and any areas of risk have an appropriate action set against them. Completing a final review of the onboarding risk assessment document, ensuring all actions set during the initial review have been completed. Notifying the Risk Manager of completion of the initial and final reviews as appropriate to allow approval to be given. Thematic Reviews: Supporting the Risk department in delivering thematic reviews on departmental areas and processes, as required. Horizon Scanning: Completing Horizon Scanning reviews of regulatory publications on a weekly basis and providing a list of these publications to the Risk Manager Composing summary documents of any relevant publications, as directed by the Risk Manager. Network Risk Assessment: Supporting the Risk department by regularly reviewing the Network Risk Assessment and investigating any areas of concern. Standard Operating Procedures: Supporting the Risk department maintaining selected departmental Standard Operating Procedures to ensure the processes followed reflect the documented procedures. Control Environment: Where required, working with the first line to address any weaknesses in the control environment. All activities to be handled in accordance with the relevant Standard Operating Procedure.