This leading FMCG supplier based in the East Midlands is now looking to appoint a Credit Controller. The Role: Chasing debtors in accordance with company procedures Identify any missing payments, contacting customers and updating customers' accounts as necessary Resolving queries both internally and externally around outstanding invoices Agreeing and monitoring customers payment arrangements where appropriate Preparing and providing accurate management information around cash collection Control of and upkeep of customers DD mandates and monitor and correct any unit rate changes accordingly Ensuring that customers are charged at the correct rate of VAT and declarations are applied in a timely manner Working with external debt collectors to ensure best practice Initiate court proceedings, CCJs, transferring to Bailiffs, attending court as and when required Responding in a timely fashion to all customer queries by either telephone or email Administrative support across both credit and finance teams Liaising with customers over the phone, via letter and email. To chase debt/aged debt on a weekly basis To review orders on hold To run daily bank reports and send to the bank direct To key suppliers promotional invoices To Complete paperwork require for court proceeding daily and within set time-frames To complete annual credit checks To run director and customer reports for credit facilities Raise credit notes Produce weekly and monthly statements Produce monthly debtor reports for Finance Director Other general office duties as and when required Inform the Finance Director immediately of any worsening of customer payment behaviour. Attributes: Experience in credit control You will have strong attention to detail Ability to work under pressure and manage multiple deadlines Have a strong telephone manner and rapport building skills IT literate Strong interpersonal skills as communication is key