Line of ServiceTaxIndustry/SectorNot ApplicableSpecialismGlobal Mobility ServicesManagement LevelManagerJob Description & SummaryA career in our Tax Service Delivery Centre is the natural extension of PwC's leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:- Pursue opportunities to develop existing and new skills outside of your comfort zone.- Act to resolve issues which prevent effective team working, even during times of change and uncertainty.- Coach others and encourage them to take ownership of their development.- Analyse complex ideas or proposals and build a range of meaningful recommendations.- Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.- Address sub-standard work or work that does not meet firm's/client's expectations.- Develop a perspective on key global trends, including globalisation, and how they impact the firm and our clients.- Manage a variety of viewpoints to build consensus and create positive outcomes for all parties- Focus on building trusted relationships.- Uphold the firm's code of ethics and business conduct.The Opportunity: Tax ManagerBased out of London, Ontario the Global Mobility Services (GMS) Manager's primary role is to oversee a team of Specialists and Senior Specialist, ensuring the quality of deliverables of expatriate tax matters and monitoring compliance with all processes and procedures. They are the key liaison between the client relationship team and the SDC. The GMS Services Manager is a key technical expert in Canadian and US expatriate tax and will have a strong understanding of the GMS business. The Manager is responsible for the overall supervision and development of staff within the GMS team. Key Responsibilities and Accountabilities:Supervises the day-to-day work of the Reviewers and the Preparer Specialists, encourages productivity and performance improvement and provides clear expectations on output and qualityPerform detailed technical reviews to ensure accuracy;Supports staff development by identifying any skill gaps and training needs and works with L&D and HC to develop, organize and appoint staff to deliver trainingPromotes and fosters team spirit among all team members within the SDC;Assists in monitoring workflow anActs as the key contact/point of escalation for Client Relationship teams in national PwC officesResponsible for working with PwC offices to bring new work and/or add technical complexity into the SDC; including the development of the process to ensure it is adequately mapped, documented and ready to shift to London; develops/facilitates all required trainingPartners with the Admin Team Lead to ensure efficiency of administrative and process support/tools required related to the execution of work assigned within the GMS team.Works with SDC Project Teams and Continuous Improvement Manager to continue to transform and improve work in LSDC in addition to onboarding new servicesWorks in partnership with the Tax, GMS and Admin Team leads and Operations team to ensure staff are cross trained and made available during peak periodsPart of the recruitment teamRequirements:A degree in business, accounting or a related fieldCPA/CA/CGA/CMA designation would be an asset3-5 years of prior experience in personal income tax; Knowledge in Canadian and U.S. personal tax would be an assetComputer software knowledge (Excel, Caseware, Tax Prep) Strong leadership skills as a result of 2 years of experience coaching/managing a team and are comfortable delivering performance feedback Passion for excellent customer service Exceptional analytical capability is critical; you are able to apply the necessary judgment to ask questions, provide immediate feedback and assess issues as they arise Strong interpersonal and communication (written and verbal) skills with a proven ability to interact successfully with clients and co-workers at all levels, you adjust based on your audience Good project management skills and ability to prioritize Accuracy and attention to detail Bilingualism in French would be considered an assetRegular work hours 9am-5pm ET, with flexibility to meet coverage requirements. Extended business hours and overtime may be required during peak periods.Education (if blank, degree and/or field of study not specified)Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Desired Languages (If blank, desired languages not specified)Travel RequirementsUp to 40%Available for Work Visa Sponsorship?NoGovernment Clearance Required?NoJob Posting End DatePwC is committed to building a diverse workforce representative of the communities we serve. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply. Full time