Billing - S5 Serves as a team lead/work leader. Manages the day-to-day activities and initiatives of the team and aligns team resources accordingly to complete daily tasks. Resolves complex issues that have been escalated. Supports and completes complex accounts and configures them in the system. Often assists others with more complex and unprecedented requests. Reviews tests and most complex invoices. Directs, motivates and develops staff maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Provides support to the business and managers. Handles inquiries and requests. Provides advanced knowledge of the Billing processes and provides technical assistance on moderately complex problems. Acts as the initial point of contact for issues requiring escalation. Communications feedback and counseling to staff regarding their performance, as well as to staff supervisor or manager. Supervises a small team of Billing support staff and work leads. May be responsible for specific supervisory review and approval actions. Supports the achievement of the team objectives. High school/secondary school or the equivalent combination of education and experience is required. Bachelors degree preferred. 5-7 years of total work experience preferred. Experience in financial services preferred. Qualifications Should be a graduate For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark bnymellon.com/careers. Client Service Delivery (CSD) brings together BNY Mellon's key operational areas into one global team to better support the company's businesses and serve clients around the world. CSD helps clients to conduct business, service assets, and engage in transactions in 35 countries and more than 100 markets. At every stage of the investments lifecycle - creating, trading, clearing, settling, holding, servicing, managing, distributing and restructuring assets - CSD is working to make BNY Mellon the recognized industry service quality and productivity leader. Client Service Delivery manages investment monitoring, measurement and processing services for our clients. Our solutions include Securities Operations, Fund Administration, Transfer Agency, Outsourcing, Performance Measurement and other related services. BNY Mellon is an Equal Employment Opportunity Employer.