This position is responsible for ensuring delinquent accounts are resolved thus improving overall accounts receivable delinquency rates, reducing bad debt and improving cash flow. Employee will accomplish this by contacting customers for collection of past due invoices, reviewing and reconciling customers accounts. Employee will also work with peer organizations such as Order Management, Sales and Customer Service to help facilitate timely resolution of customer billing claims that may negatively impact accounts receivable. Responsibilities Responsible for the collection, management and resolution of outstanding invoices from past due accounts Interfaces with order management, customer service, cash receipting and sales management in resolving customer queries which prevent/delay settlement Accountable for all customer disputes and owning these through to resolution Reduction of 60-day debt to target each quarter Developing excellent business relationships throughout the organisation in order to resolve collection impacting issues, further ensuring that each department understands its role in delivering best practice debt collection Ensuring accurate, timely forecasting and reporting of collections made, collections expected and current debt position to meet management and business objectives To ensure that all activities undertaken are completed in line with our internal controls and published processes Undertake Sales Ledger account reconciliations as required Respond promptly and completely to both customer and internal enquiries Undertaking any other duties which may be requested by the Line Manager, for which training and/or explanation has been provided and understood. Escalation of debt issues to line manager Requirements: Institute of Credit Management (ICM) membership desirable ICM (part) qualified desirable 3 years Collections experience with large national and/or global corporations Excellent communication skills, both written and verbal SAP or equivalent ERP sales ledger reconciliations with moderate to high volume and complexity levels Ability to communicate courteously and proactively with all levels within the company The ability to work in a team and individually Good analytical attention to detail with minimal errors Hands on mentality, self-driven and able to act efficiently Good time management and organizational skills High level of literacy and numeracy Ability to adhere to deadlines SAP experience or equivalent ERP required Language skills are a bonus (German, Spanish, Russian) Excel - basic knowledge required