Job dimensions Working in a highly targeted & driven environment within a department that has a desire to achieve and a work ethic that stems from working towards common goals. The ideal candidate must not only possess excellent communication skills but also enjoy negotiation, investigation, data gathering and understanding technical information. Activities Chase outstanding invoices from 10 days outstanding to over 100 days on a duel fuel portfolio to exceed various cash collection targets Work on a ledger of 300-400 accounts, using a methodical approach to analysing debt in order to prioritise customers correctly Make and receive large volumes of calls (target 30-40 on average per day) to maximise cash collection Use knowledge and experience of utilities to resolve or escalate a wide range of queries Take responsibility to gather and understand information regarding customers and their contracts, to decipher reasons for non-payment and be able to negotiate mutually satisfactory conclusions Focus on converting customers to Direct Debit payment Adhering to all health and safety policies and reporting any issues or incidents immediately Responsibility for managing their activities to ensure all relevant Health and Safety risks are appropriately mitigated Apply logic and common sense when solving problems, including issues regarding liability of debts Manage relationships with other departments and give constructive feedback to help them eradicate errors and resolve queries Contemplate outside influences, how these will affect our business and how we can limit risk Apply effective decision making to ensure correct credit action is taken to progress each case Utilise the wide range of tools available to assist in debt collection Effectively and professionally communicate with internal and external customers through verbal and written means Accountabilities Part of team responsible for ensuring that Total GP collects its customer debts in a timely and efficient manner. To secure payment of monies owed to Total Gas and Power by industrial and commercial customers that fall beyond contractual payment terms. To identify reasons for non-payment and to be able to negotiate mutually satisfactory conclusions. Qualifications / experience required Experience working in , direct contact credit control department, with proven high resolution of queries.