Implements Billing accounts including template creation/customization, workflow analysis, and creation, etc., account testing and go-live support. Onsite/offshore client communication. Daily work allocation. Requirement gathering for assigned work units and estimation of work units Scheduling/assigning/coordination work units to onsite/offshore team members Progress reporting to client Involved in technical designs, development, testing, and review of work units Effectively triaging each problem and assignment to the appropriate team to investigate and resolve which may include Revenue Cycle Management System (RCMS), transcription system, etc. Peripherals support Configuring scanners, signature pads, etc. within the support boundary, including OmniMD peripheral related software and/or third party software installation and troubleshooting.