Band 4 Billing Officer The role will support the Billing Team Leader and Billing Manager to ensure that all hospital chargeable private patient activity is billed accurately, on time and in line with the targets set by the Private Patient Directorate. The post-holder will ensure that all patient / treatment activity is appropriately recorded on the electronic patient record, authorised by the patient's sponsor and invoiced in line with the tariffs applicable to each of the private care sponsor contractual agreements and the patient's individual policy. Job type: Temporary

Location:
Wallington (possible travel to Chelsea, Sutton, Cavendish Square) Pay Rate: £11.50 per hour umbrella or £10.75per hour PAYE Hours per Week: 37.5 Hours To clear the Private Care system notification email address daily, saving the appropriate business reports for that working day. Check and reconcile all business reports against associated electronic patient records (EPR). Updating the Private Care billing computerised system (Compucare) when needed. Support the accounts office when private patients request to see all charges, copy of their invoice, as identified by the Trust's HIS system reports, onto the hospital's computerised billing system in a timely and accurate fashion for all sites (Chelsea, Sutton and Kingston). Adherence to billing targets is essential for income and activity reporting to the board. Ensure that all other chargeable items which are not identified on the system business reports (PPBA, PPBR etc) are billed (e.g. packages relating to transplants or 3rd party invoices). Ensure radiotherapy is manually invoiced accurately and in a timely manner for both Chelsea and Sutton sites on a weekly basis. To communicate and liaison with Service Improvement team other departments where clarification is needed, i.e. theatre coding, amending systems where required. To finalise all private care self-funding accounts to support Service Improvement and Accounts team communication with the patient, ensuring all chargeable items have been billed and are accounted. Liaise with the Accounts team with any 'change of status' queries or the Eligibility team when necessary. Ensure all notes relating to patient accounts are clear, professional, meaningful and accurate and are added to Compucare in a timely manner (this should include all correspondence with the patient and other departments in the Trust). Where necessary a financial alert should be added to the account to warn colleagues of queries or special instructions (i.e. do not bill or drugs are to be returned). To update the 'Work In Progress' (WIP) report on a daily basis, ensuring reasons why the medical episode cannot be invoiced are annotated and support the Service Improvement with information to resolve blockages. Ensure that the WIP patient activity is billed within the billing targets and that this does not fall behind. Assist the Billing Team Leader in reviewing the WIP report daily. Following up queries, updating notes and closing (invoicing) the medical episode when complete. Ensure all invoices for Primary Medical Insurers (PMI) who use the EDI (Electronic Data Interface) process have not been rejected. All failed invoices are to be dealt with by Service Improvement team with the support of the initial biller. Deal courteously and professionally with all enquiries received from patients, colleagues or external stakeholders regarding queries on invoices and escalating to Service Improvement team for tracking and resolution. To print, post and send out invoices for companies who do not use EDI daily. Ensuring all invoices are on headed paper is clean and unmarked. External/internal post to be collected twice daily. Any post relating to the billing team should be dealt with and/or forwarded to the relevant department where necessary. Check the Private Care billing email inbox daily answering any queries in a timely manner, liaising with other departments when needed. Forwarding emails where necessary. Assist the Billing Team Leader and Billing Manager in achieving daily/weekly targets set by management (i.e. ensure the billing lag remains