Loans Support Officer - Credit Control

Recruiter
Job Board Direct
Location
North West London, UK
Salary
Competitive
Posted
19 Oct 2019
Closes
22 Oct 2019
Ref
1294153704
Contract Type
Permanent
Hours
Full-time
Loans Support Officer - Credit Control

Location:
North London Hours: Thirty eight hours per week, regular hours by mutual agreement. May be varied and flexible for the right candidate. Period: Permanent (3 month probationary period) Pay: £13.83p per hour, (£27,328 pa) reviewed annually plus up to 6% employers matching contribution to the employee's personal pension Reports to: The Deputy Manager An exciting opportunity to work in the financial services sector with a dynamic and rapidly growing co-operative business. Make A Positive Difference With Your Career The Role Located in near Archway tube station in London, our client are a savings & loans co-operative that is dedicated to encouraging saving and dealing with debt. Owned and democratically controlled by its members, our client is seeking a hard-working and committed individual to serve in the post of Loans Support Officer (Credit Control). Qualifications/Skills/Experience for the Loans Support Officer: We are looking for an enthusiastic candidate to help us continue to build our successful co-operative business by establishing a rapport with members, applying credit control policies, assisting with loan decision making, and maintaining high levels of member satisfaction. We operate in the fiercely competitive financial services market and want to train new committed staff who will assist us in continuing to grow. We envisage that the hours of work will be extended in line with business growth. The Loans Support Officer should have and be able to demonstrate: An understanding and experience of credit control enforcement actions such as Eligible Loan Deduction Scheme, County Court Judgements and Attachment to Earnings Orders Ability to work well with people, with an excellent telephone manner Practical expertise with Word and Excel IT programmes Good understanding of written & spoken English Ability to work with numbers / analytical skills An empathetic manner in dealing with members struggling to repay loans Main purpose and scope of the post: To ensure effective implementation of loans and credit control procedures. Main duties & responsibilities for the Loans Support Officer: Implement the bad debt recovery policy, particularly enforcement stages Apply the eligible deduction loans service procedures Apply for and enforce County Court Judgements & other legal actions Liaise with debt collection agencies to maximise recovery rates Actively trace borrowers in arrears who have changed address Reschedule loans in accordance with policy to minimise cost of provisioning Assist members to find a way to make loan repayments Assist members facing difficulty in repaying their loan to the credit union Notify the line manager of any loans in arrears of particular concern Ensure that adequate provision for bad debt is made in the accounts Enter debt recovery actions on Curtains To prepare accurate information for the monthly report to the Board on bad debt provisioning Assist the Supervisory Committee (internal audit) in their monitoring duties Train to act as a member of the loans panel Assist with member services functions as and when required Maintain good customer service. General The postholder must work within the policies & procedures of the credit union at all times. You are required to treat all information acquired though your employment, both formally and informally, in strict confidence. There are strict rules and protocols about access to and use of members' personal and financial information. Any breach of these rules and protocols will be regarded as subject to disciplinary investigation. There are also procedures in place for employees to raise any matters of concern regarding issues of bad practice or mismanagement. The post holder will undertake such other duties as may be reasonably required, and will be expected to work effectively with others in order to make a positive contribution to the work of the organisation. The post holder will be expected to keep under review his/her own training needs and attend training or other developmental activities from time to time as appropriate. The organisation is committed to achieving equality of opportunities in both services to the community and in the employment of people. The post holder is expected to understand and promote this and all other policies of the organisation. Job Review This is a description of the job as it is constituted at present. It is the practice of the Credit Union to examine periodically an employee's job description to ensure that the description accurately reflects the job being performed and/or that proposed developments are incorporated, as part of personal objective setting. It is the Board's aim to reach agreement on reasonable changes but, if such agreement is not possible, the Board reserves the right to make such changes after appropriate consultation with the post holder & the appropriate Trade Union, where applicable. Person Specification - Loans Support Officer The successful applicant must demonstrate that they have: Direct experience of dealing with lending processes Direct experience of credit control enforcement procedures Excellent verbal and written communications skills Accurate record keeping & reporting skills A commitment to undertaking training and development Good numeracy skills An ability to use a range of ICT efficiently Excellent telephone manner An ability to work flexibly as part of a team An understanding/commitment to equalities issues A friendly, supportive yet assertive manner. It is desirable that applicants have: A knowledge and understanding of the credit union movement A commitment to the aims and objectives of the credit union movement

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