A global leader is looking to recruit into their UK Reconciliations team, to assist in servicing clients across the world supporting international payments. This is an exciting time for the team as they are looking to expand and will promise that full training will be provided. This role will call on your ability to process a high number of payments, but also step back and assist with customer queries on the payments and money transfer across the UK and EU. You will be able to work to strict service level agreements, ensuring that outstanding customer service is always delivered . Key responsibilities include; Manage inbound calls from UK and International customers. Process payments through an online payments system. Maintain compliance and ensure GDPR standards are followed. Take ownership of payments and investigate any discrepancies. Support all service level agreements to ensure customer satisfaction. The successful candidate will have; Experience in a customer service lead environment. Previous experience within a payments or financial related role e.g. Bank/Cashier. Knowledge of BACS, SWIFT or CHAPS. Able to provide solutions rather than problems. Experience of within in a financial regulated environment. Knowledge of UK/International payments process. Strong numerical skills. This position is shift based you will be working to reflect customer need. Please apply only if you are able to commit to shifts. If you have experience in Retail Banking, or a previous Payments role and seeking a new opportunity them please contact Jamie at