Robert Walters are currently recruiting for an experienced Credit Controller to join an award-winning business based in Central Birmingham. This position will initially be a nine month contract with potential to extend. Reporting to the Credit Manager, the Credit Controller will be responsible for the typical day to day collection and debt recovery duties, which include a high volume of quality telephone calls, letters, text messages, managing e-mails and queries and driving efforts to meet defined collection targets and objectives consistent with business behaviours. Credit Controller

Responsibilities:
Responsible for the collection of debts related to Own Book, invoiced, and Direct Debit Ensure all arrears are kept to a minimum, working with customers, business and business partners to secure payments promptly Ensure all customer records are accurate and up to date with all inbound and outbound contact whether verbal or written Ensure all queries are resolved within business requirements and service level agreements Communicate with customers using effective questioning and listening skills to enable you to fully understand their individual financial circumstances and requirements Demonstrate confidence and resilience to be able to quickly establish a rapport with our customers and build strong relationships Demonstrate the ability to persevere in challenging situations and be able to work as part of a team Negotiate payment plans where needed and monitor and maintain contact with customer Engaging with internal and external stakeholders in order to deliver expert advice Escalate cases to your line manager as and when appropriate and within specified time frames Obtain all information required relating to insolvencies in line with the Collections and Recoveries Policy, where appropriate advise next steps to internal and external stakeholders Adhere to FCA, Vulnerable Customers and Treating Customers Fairly guidelines and legislation Liaise with internal managers regarding customer accounts, queries and complaints Provide quality orientated, highly customer focused service to all internal and external stakeholders Maintain and monitor report requirements within the agreed SLA's and to the required standard by ensuring all fields contain accurate information and are complete Credit Controller Person Specification: Proven experience within Collections / Credit Control environment Highly developed telephone and negotiation skills Excellent written and verbal communication skills Listening and negotiation skills Ability to work in a fast-paced environment and react accordingly Champions new ways of working, is an early adopter of new methods of work Challenges issues with confidence, as and when they arise Constantly searches to make everything simpler, easier and more efficient Collaborative team player Contributes to a team working environment within own team and in support of other departments Striving for excellence in every task Ability to work under pressure and to time limits and deadlines Excellent planning and organising skills with the ability to prioritise own workload Excellent IT skills including MS, Excel, Word and Powerpoint Please contact Martyn Biddulph on 0121 236 2513 for immediate consideration.