Credit Controller

Location:
Haydock Full Time (Permanent) Hours: 08:30- 17:00 About the Company Our client is a leading provider of hire products and supporting services to the construction, industrial and infrastructure sectors. Summary A fantastic opportunity for a motivated, organised and driven Credit Controller to manage our credit control to ensure our customer service is second to none. Main Responsibilities Contacting customers by phone, fax, letter and email to progress outstanding payments and obtain an accurate payment date Ensuring all our clients customers are dealt with in a professional and friendly manner Recording payment promises and following up with the customer to ensure payments are made when promised To arrange, with prior approval, to visit customers premises or company depots to resolve disputed transactions which enables settlement of customer accounts. Establish contacts and customer relationships ensuring continuity and maintaining communication with all relevant parties to eliminate misunderstanding and misrepresentation of the debt due. Occasionally accompany the Account Managers on customer visits to maintain contact / resolve particular disputes. Educating the customer on new services available e.g. Extranet Communication To provide our Account Managers with first class customer service developing a strong working relationship Escalation of debt to Credit Manager should unresolved queries remain on the account preventing payment Liaise with Account Managers regarding progress of debt profile and queries and ensure escalation process is adhered to before placing accounts on Refer, issuing NOIs/NBPs or recommending legal action To assist in any other duties as reasonably requested. Liaise with Legal department regarding delinquent accounts including preparation of accurate case notes Ad hoc Project Work where required Mentoring new and existing team members Dispute Management Customer queries are rectified quickly and with minimal damage to the business. To collate details of disputed invoices and initiate the internal query procedures and circulate to the appropriate departments/depots Liaise with customers on the results of disputed invoice investigations Where appropriate, within our clients guidelines, raise credit notes for customers Assisting with the logging of queries Track query status and assist with the sourcing of required information in order to speed up closure of query Preparing and sending out POD and collection notes to resolve queries