Our client, a major courier service, are looking for a Credit Management Clerk to complete their team and fulfil operations in the Bristol City Centre. This role is playing £23,000 per annum. The client looks after their staff and is always holding various charity events for staff to run and get involved in. Purpose of Position: - To effect the timely collection of cash receipts due from debtors. - To ensure customers invoice queries are resolved in line with our credit policy and department SLAs. - To ensure that Credit Management procedures are maintained to a standard of excellence. Key Tasks/Areas of Responsibility: - Ensure debt is collected in line with procedure and monthly set targets - Manage defaulting debtors to conclusion including suspension of services and preparation to legal action - Take card payments over the telephone - Month end cash forecasting - Review with Team Leader daily/ weekly on outstanding balances and queries - To record all communication with customers on the correct systems and ensure that system is maintained accurately - Manage returned invoices sent by email and update our systems with the correct contact details - To investigate all invoice queries received and for necessary credit notes to be raised in accordance with our credit policy - To notify customers of credit rejections in line with company procedure - Maintain call quality SLA of 80% - To liaise with the Team Leaders, Managers, Sales and Depots on all issues of Credit Management Key Measures of Behaviour/ Skills Essential: - Delivering results and meeting customer expectations - Working with people - Following instructions and procedures - Achieving personal work goals and objectives - Analysing - Deciding and initiating action - Coping with pressures and setbacks Desirable: - Writing and reporting - Learning and researching - Adapting and responding to change - Applying expertise and technology - Relating and networking - Planning and organising IF YOU HAVE RELEVANT EXPERIENCE AND A SKILL SET THAT MATCHES THIS ROLE THEN APPLY NOW