A career in Client Implementation and Execution, within Client Service Support services, will provide you with the opportunity to help our clients transform their customer service and engagements from cost centres into revenue generating businesses across all PwC lines of service. In joining, you'll help clients develop and implement a customer service and engagement strategy that is aligned with their customer experience strategy, enhancing customer engagement while lowering costs, and optimising operations to ensure they are getting the most value possible. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to - Take action to ensure everyone has a voice, inviting opinion from all. - Establish the root causes of issues and tackle them, rather than just the symptoms. - Initiate open and honest coaching conversations at all levels. - Move easily between big picture thinking and managing relevant detail. - Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required. - Develop specialised expertise in one or more areas. - Advise stakeholders on relevant technical issues for their business area. - Navigate the complexities of global teams and engagements. - Build trust with teams and stakeholders through open and honest conversation. - Uphold the firm's code of ethics and business conduct.