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Customer Experience Specialist - Payroll

Employer
Xero
Location
Milton Keynes, UK
Salary
Competitive
Closing date
Oct 16, 2019

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Job Role
Payroll
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Are you a Payroll expert with a real passion for delighting customers? If so, then read on, this might just be the role for you... At Xero, we're here to make running a business beautiful. By making small business more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we're not only helping small business, we'll be building a stronger economy that can change the world. This an exciting time to join Xero as we open a new office in Manchester. We are excited to open our third site, and for it to be based in the thriving, multicultural and vibrant city of Manchester. As we build out this team we are looking for highly motivated individuals to be the first Xeros in this new office base What is CX? CX is our superb customer care team, made up of Xero product experts (not used Xero? Not to worry with our support and training you soon will be) based in the UK, NZ, AU and US. We work together to provide 24/7 support to our customers using Xero. Our CX Payroll team have one common passion and that's excellent customer service. In this role you'll be looking for every opportunity to delight our customers with your problem solving skills. Where do you fit? Our CX Payroll Specialists investigate and respond to Payroll queries from our customers via email. They might need some help in using our software or may need walking through a solution; you'll be the person to help our customers run their payroll for their business using your payroll knowledge. You'll love working at Xero We live by our values and have a mantra: Do Beautiful Work. You'll work in modern, fun, open plan offices with lots of great little benefits internally as well as a casual dress office - don't believe us, check out the website We also offer all employees comprehensive benefits and company shares. To be successful in this role you will have... Proven experience in a similar role within Customer Service A strong understanding of the importance of customer service Exposure to processing payroll, this is ideal but not essential Excellent oral and written communication Diligence and commitment to following through and resolving problems IT literate, and familiar with using technology and troubleshooting systems Ability to self-motivate, work on own initiative as well as a team player The role is accompanied by a salary of £26,000 - £29,000. If this role sounds like you, please get in touch - we'd love to hear from you We strive to create an inclusive workplace where people have the opportunity to succeed, regardless of gender, gender identity, gender expression, sexual orientation, marital or civil partner status, race, religion or belief, disability, age or pregnancy. We embrace difference and know that if you can be yourself at work, you'll be happier, more motivated and creative. We want you to bring your whole self to work, to have your own perspective and know that you belong. We're a Stonewall Diversity Champion.

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