Reed Accountancy have partnered with a fleet and logistics company based in Solihull in search of an Invoice Validator. This is an immediate requirement of the client and is on a temporary to permanent basis, (Once after completing a successful probation period.) You will play a pivitol role in managing high-value customer accounts, developing relationships and demonstrating a thorough understanding of the business and our portfolio of products. You will actively develop and build relationships with customers and colleagues to achieve overall Fleet Logistics key performance targets. As a key point of contact for Fleet and HR Managers you will interpret/prioritise their needs and use your initiative to handle their requests, manage client accounts and consult with internal departments to resolve problems. You will analyse and interpret data with appropriate formatting, presentation, drawing of conclusions and making recommendations. ACCOUNTABILITIES: Validation of invoices received from suppliers for your clients. Raise queries internally or externally and any savings received are recorded in the system. Send the accounting files and reports to the client fleet contact on time and in the correct format Demonstrate an understanding of the content of all reports produced within IVT and ensure these are sent on time Undertake and manage ad-hoc projects as directed by Team Leader and work closely with all business stakeholders. Work closely with Implementation and Account Managers to minimise manual process workarounds, ensuring accounts are professionally managed and client's needs are fully understood and documented and SLA's/KPI's are continually met. Seek to maximise profitability and secure customer retention. Create and sustain mutually beneficial relationships with both internal and external customers and suppliers, managing those relationships in a way which enables the company to retain business and gain maximum value. To understand and interpret all aspects of a customers service provision including the SLA's, any non standard processes and KPIs and support the internal staff in this area. To maximise retention and exceed the expectations of internal and external customers through the quality of customer service. Ensure that any customer enquiries or issues are handled efficiently and effectively. Flexible in your approach, you will be able to manage other customers' accounts during peak periods. Also able to coach others to ensure your own accounts are covered during your absence. Efficiently resolve multiple enquiries or complaints via telephone/email/fax/web, prioritising workload, developing strong cross functional relationships and using influencing skills to gain colleague's assistance. To comply with regulatory and legislative requirements SKILLS PROFILE Client-oriented mind-set - empathy to understand client needs, provide appropriate advice and anticipate reactions Driven and self motivated and able to work upon their own initiative within established boundaries Credible at all levels and able to present topics in a clear and meaningful fashion A passion for the timeliness of delivery whilst mindful of the importance of data and information accuracy Able to work under stress & to make quick decisions Able to manage diverse, multiple tasks simultaneously and consistently communicate the status of the various tasks Strong ability to communicate data conclusions and recommendations Analytical Skills: Highly analytical mindset Driven to achieve highest accuracy Strong skills in sourcing and understanding relevant complex information from databases Document management skills The client would like to see someone from a logistics or fleet background but isnt essential.