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PTP Specialist - East London Cluster

Employer
Hilton Hotels Corporation
Location
Lambeth, UK
Salary
Competitive
Closing date
Oct 13, 2019

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Job Role
Accounts Payable
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Job Description - PTP Specialist - East London Cluster (HOT06F6T)Job Description PTP Specialist - East London Cluster (Job Number: HOT06F6T)Work Locations: Hilton London Canary Wharf Hotel South Quay, Marsh Wall London E14 9SHThe scope of the role is all of the Managed & Leased Hotels in the HAFS (Hilton Accounting & Financial Services) model in the UK & Ireland.The role will be part of a team of 10 people, comprising of 8 Specialists, 1 Supervisor and 1 Manager in the PTP function, operating in Hilton Canary Wharf.The PTP Specialist will be responsible for ensuring that the hotel-retained activities in the PTP Tower are performed in line with timeliness and quality SLA & KPI targets. The role will assist to resolve transactional queries where necessary.The PTP Specialist will also partner with the HAFS team, Hotel Operations and other towers within the Operations Finance team to identify & implement process improvements for the Tower, and the role will be targeted with driving improvements in KPI performance and reducing exception-handling for the Hotel teams involved in the PTP Tower processes. The current operations involve a considerable amount of reactive transactional firefighting, and this role will be tasked with driving process improvements & reducing Hotel query-handling in PTP Tower for all Hotels in scope.Key stakeholders will include, FP&A team, Hotel General Managers, HODs, Hotel Operational teams, Corporate Functional teams, Compliance team, and HAFS team.The role will also be responsible for driving a high performing team culture.What will I be doing?Work within a team of Specialist SMEs to build on deep PTP process knowledge to lead the Operations Finance efforts to optimise the performance of the PTP model.
• Use RCA (Root Cause Analysis) tools and trend analysis to identify fixes and improvements in processes to reduce and/ or remove exception-handling by the hotel teams in the functional Tower.
• Resolve queries or transactions as necessary, including advising on the correct coding of invoices.
• Identify and implement improvement areas for query flows in the hotels (e.g. intelligent query routing whereby the query goes directly from the CoE/ SSC team to the owner of the resolution in Hotel Operations). This will mean removing intermediate steps wherever possible.
• Assist hotels with processes such as CHAPS, petty cash, customer refunds, new suppliers, etc.
• Maintain the interaction model with the CoE team.
• Maintain standing data in Birchstreet such as default GL Codes.
• Assist with updates to the Hotel Delegation of Authority, where required.
• Assist the CoE team to monitor query response timeliness & accuracy by the Hotel Operations teams.
• Update all Fixed Cost, PO and non-PO trackers.
• Work with RTR team at month-end to resolve any P&L queries.
• Monitor process compliance by Hotel users in the PTP model.
• Help deliver training to Hotel Operational teams in the PTP processes. This may involve refresher/ new starter trainings, and also training process changes.
• Deliver continuous improvements to reduce exception-handling and query volumes in the PTP Tower for all Hotels in the HAFS model. This is expected to include frequent workshops with the CoE team and the delivery of communications & trainings to Hotel teams using these processes.
• Where required, communicate with suppliers.
• Perform AP statement reconciliations for suppliers required to ensure accurate accruals.
• The role may require travel, especially to Hotel teams.
• Work with a Process Improvement mind-set.
• Review expense reports.
• Work with CoE team to monitor KPI dashboards to identify issues and allow progress to be monitored. Also use regular stakeholder feedback to measure the effectiveness of the service.Work closely with your fellow Accounting & Control Specialists to drive consistency and improvements across all the functional Towers in the HAFS model.
• Act as holiday cover for your fellow Specialists.
• Assist in resolving internal audit findings (MAPS) for Operations Finance PTP activities.
• For the PTP Tower, ensure SSC and COE operate in line with the terms of the SLA's, and that Hotel teams operate in line with HAFS OLAs. Escalate areas of non-compliance.
• Oversee to ensure operations compliance with all retained internal controls at property level.
• Support and foster an environment receptive of change in response to corporate initiatives and special projects.
• Performs other duties and responsibilities as assigned or required.
• Act in accordance with fire, health and safety regulations on property and follow the correct procedures when required
• Ensure hotels are in compliance with Corporate Policies (SPI's) and governmental rules and regulations. Report irregularities and non-compliant situations to General Manager and Regional Finance Director as required by corporate guidelines
• Ensure that the best interest of the hotels, Hilton and owners are protected. Seek legal advice, if deemed necessary, from the Hilton legal department. .
• Executes directives of organization's mission, goals and objectives and demonstrates through ongoing and direct motivation, communication, group dynamics and leadership.
• Ensures communication plan as established by department head is properly executed.What are we looking for? Priority will be given to internal candidates at riskRequired QualificationsMinimum of 1 year relevant work experience.
• Ability to exercise sound judgement and decision making skills.
• Excellent written and verbal communication and comprehension skills.
• Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities.
• Must possess the ability to analyse large amounts of data / information efficiently and accurately.
• Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within initial training period after employee begins work.Education - A level or equivalentYears of related experience, 0-3Years of management or supervisory experience - Prepared to take in to role without management/supervisory experienceAdd'l requirements (i.e. % of travel, etc.) Ability to travel as requiredWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it allEOE/AA/Disabled/VeteransSchedule: Full-timeBrand: Hilton Hotels & ResortsShift: Day JobJob Level: Team MemberJob: Finance

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