Credit Control Supervisor Derby Competitive Salary & Benefits About the role A great opportunity for an experienced Credit Control Supervisor to join this fast paced travel division of Capita Plc within a friendly, team focused environment. About Capita | Travel and Events Capita Travel and Events is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India. We are the fourth largest travel and events management company in the UK, specialising in business travel and events management. We strive to be the most flexible and reliable Business Travel Management Company, always delivering a high standard of quality and value to our customers. What you will do: Provide assistance to the Head of Collections on key projects. Ensure that department objects are met. Overseeing the running of the department in the absence of the Head of Collections Highlight any concerns they or the team may have, regarding departmental objectives/ procedures. Assist in the training and development of team members Ensure duties undertaken by team members, are action in a timely manner. Provide constructive criticism, when required Perform weekly collect reviews with team member Staff appraisals Attend client meetings as and when required Manage your own debt ledger Ensuring your own individual cash targets are met. Assessment of team performance Meeting individual collection targets Minimising bad debt exposure Reviewing team performance with regards to the Management of administrative duties which include: Call Response times, Level of outstanding Queries, Meeting collection SLA's, Reviewing client call logs Your experience will include: Previous experience as a Credit Control Supervisor Previous experience in face to face meetings and ability to present information Good negotiation skills Excellent communication skills, written & verbal Strong Excel skills Performance management Methodical Innovative Numerate and logical What's in it for you? At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment. What we hope you will do next Help us find out more about you by completing our short application process - click apply now . Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership. Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.