Trainee Payroll Officer (including Customer Service duties one day a week) - Full training is provided for both aspects. Part Time, Permanent. 30 hours per week. Offering full ongoing training, flexible working hours, an exciting varied role, and a friendly working environment, we are looking for a friendly numbers driven individual with an interest in Accounting or Bookkeeping who can provide outstanding customer service. Equal Lives is a user led disabled persons organisation based in Framingham Pigot, Norwich that is dedicated to making service users voices heard, supporting people to empower themselves to live independent and fulfilled lives. This is an exciting and varied finance role that will consist of Payroll duties for the most part of the week with the brilliant opportunity to work in our advice team one day a week providing disabled people with information and advice. This is a Payroll based role, with customer service assistance duties one day a week. Experience is not necessary as full training will be provided. Role responsibilities for the Trainee Payroll Officer: The main duty for this varied finance role is Payroll and includes Customer Service assistance one day a week. Full training is provided for both aspects. Payroll: Processing small payrolls on Sage 50, and invoices on Sage 200, full finance training provided Dealing with payroll queries Processing payments and adjustments Assisting finance team with general admin Customer Service: Respond to and resolve calls and web-based enquiries i.e. basic welfare benefit advice, tax issues, problems with timesheets Provide a basic level of information and advice where able Identify when to seek further advice Take messages and referrals for colleagues Make general courtesy calls to service users Send out information and advice factsheets or toolkits to meet people's needs and access requirements Assist in coordinating room bookings, rotas, cover arrangements Requirements for the Trainee Payroll Officer: An interest in/knowledge of payroll/accounts Numbers driven, logical and great attention to detail Friendly, enthusiastic and positive Able to deliver excellent customer service Good interpersonal and communication skills, verbal and written Ability to prioritise and manage time well A genuine interest to learn