You will be working within a small team that oversees the collection of debt for customers of the company, ensuring that the debt has been collected within a timely manner, and dealing with any queries that arise. You will obviously have fantastic customer service in order to maintain a professional approach to this function.

Responsibilities:
Taking inbound and making outbound calls to and from customers to ensure that debt is being recovered within a timely manner. Liaising regularly with customers to ensure that the correct payment plan is enforced so the debt is collected. Dealing with clients via telephone and email Adherence to customer specific and team service levels Thorough understanding of individual customers situations and have empathy whilst dealing with the different situations. Required experience, skills and attributes: Previous experience of working in a Credit Control or Customer Service environment. Proactive attitude towards work. Outgoing and friendly personality Ability to work within a team environment. Confident using MS Office, including Word and Excel. Please note: due to the high volume of CV's we receive, we are unable to respond personally to all applications. If you do not hear from us within 5 working days of your application, please take your application as unsuccessful on this occasion. Good luck with your job search. Arena Personnel Ltd - Letchworth Garden City's independent recruitment agency. Your data is important to us, so we want you to know that we keep it safe and secure. You can view both our privacy policy and GDPR on our website