Credit Controller (6 Month FTC)

Recruiter
ST DAVID RECRUITMENT SERVICES
Location
Cardiff, UK
Salary
Competitive
Posted
13 Sep 2019
Closes
17 Sep 2019
Ref
1259818477
Contract Type
Permanent
Hours
Full-time
Level of qualification
Not qualified, Part qualified
Credit Controller (6 Month FTC) Cardiff, free parking available Competitive Salary Monday - Friday 9am-5pm Annual leave is 23 days plus bank holidays There is a pension scheme in place which is 3% (Employer) and 5% (Employee) contributions after 3 months service There is a life assurance scheme in place which is one times salary Onsite parking free of charge Shuttle bus to and from Cardiff Central train station free of charge Onsite gym free of charge Job Purpose
• To ensure appropriate credit control is undertaken whilst maintaining/developing customer relationships.
• Work towards monthly cash received targets.
• Ensure the accuracy of the Sales Ledger accounts at all times.
• Follow up queries and issues by amending invoices/raising credit notes where applicable.
• Initiate investigation regarding apparent errors or discrepancies.
• Provide ad hoc spreadsheet reports for debtor's analysis as required.
• Timely and effective collection of all debts and customers payments

Responsibilities:

• Credit control primarily for a specified division of the Group.
• Ensure the accuracy of the sales ledger accounts at all times.
• Follow up queries and issues by amending invoices/raising credit notes where applicable.
• Work towards monthly cash received targets.
• Provide summary debtor information as and when required.
• Review aged debtors on an ongoing basis.
• Investigate all negative balances on the debtor's ledger and amend/refund clients accordingly.
• Chase debt on a timely basis.
• Arrange refund cheques to be issued where necessary.
• Initiate investigation regarding apparent errors or discrepancies.
• Respond to client queries promptly.
• Ensure appropriate credit control is undertaken whilst maintaining/developing customer relationships.
• Ensure that split amendment queries are dealt with in a timely manner and accurately, raising credits/cancel invoices where necessary and re-invoice the customers.
• Ability to draft letter/emails to clients and internal staff.
• Ensure confident oral communication skills, including a good telephone manner.
• To help ensure that the organisation understands and satisfies the customer's requirements.
• Implement the requirements of the company Quality Management System and help maintain ISO17025:2005 accreditation.
• Deal with telephone and written customer queries relating to sales invoicing.
• Provide ad hoc spreadsheet reports for debtor's analysis as required.
• Ability to work on own initiative and to meet deadlines.
• Ensure all client communications are recorded promptly and correctly on CRM.
• Respect the confidentiality of the information obtained in the course of your duties. General Office Duties:
• Assist with general administrative duties within the Finance team.
• Assist with sending out results and split invoicing when needed during busy periods.
• Cover for the posting of Bacs and cheques receipts as and when required.
• Comply with SOPs at all times; inform your manager and quality department immediately should there be an error in an SOP or if it needs updating.
• Sustain and promote the aims, ethics and aspirations of the company and participate enthusiastically in the growth and prosperity of the company.
• Ensure good relations and communications with all members of the team and respond politely and in a timely manner to internal and external customers.
• Undertake any other duties which may be requested by your line manager Knowledge, Skills and Experience Essential
• Educated to GCSE level or above (including English & Maths - Grade C)
• Effective telephone manner
• Excellent interpersonal and communication skills
• Ability to manage a number of tasks simultaneously
• Ability to work flexibly, on own initiative and as part of a team
• Ability to work to a high level of accuracy
• A willingness to undertake training as required Desirable
• Experience of using SAGE accounts package
• Experience of working in a busy office
• At least 2 years' experience in a similar role
• Knowledge and experience of Purchase & Sales Ledger

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