Job Title:
Business Analyst

Location:
Ettrick House, 37 South Gyle Crescent, Edinburgh, EH12 9EB Pay Rate: £17.56ph Contract Term: Temporary - Minimum 6 month contract - Permanent prospects are high Working Times: 9am - 5pm Monday to Friday Benefits: Full paid training Competitive pay rate/Pay progression Overtime and bonus incentives Instant access to Blue Arrows online training portal Instant access to online retail discounts Annual Bonus Are you looking for the next step up in your career? This opportunity within the business to business division of a large well known UK retail banking brand, provides a stable income, regular hours and excellent temporary to permanent prospects. This Business Analyst opportunity (also known as a Case Handler/Remediation Analyst or Financial Analyst) takes a step up from general banking administration and calls on high level clerical support skills to deliver quality outputs to stakeholders. Working in a small team of 8-10 people and reporting to the Team Manager, your day to day tasks will include data compilation, reconciliation, research, analysis and reporting alongside contributing to the development of administrative processes and systems. You do not need any formal qualifications to be a Business Analyst for this banking brand, your natural attention to detail, leadership and productivity traits are much more important in a role like this so just add to that, good computer and administration skills, the ability to manage your workload and an excellent work ethic and you will be a great fit for this role. A working background in the banking or insurance industries will be advantageous for this role but be reassured that this fantastic employer is committed to supporting you through excellent in-house training and personal support to help you settle in quickly and excel in your work. As a Business Analyst, the knowledge and skills that you develop day to day through experience and training will be highly sought after as other business areas from within the banking group come to you for information and procedural advice. It is also likely that within your role you will be supervising, supporting and coaching a small team of colleagues so this job is ideal when you want to take your career to the next level and try your hand at a supervisory role. Your place of work will be in the EH12 area of Edinburgh. The location is supported by great transport links so getting to work is easy via public transport with the added bonus of an onsite staff car park for those who drive. The workplace benefits from an onsite canteen featuring a Starbucks and communal breakout areas for all staff to use. If you are looking to the future, then it is good to know that career progression prospects are high with this employer. They have been supporting customers, colleagues, communities and businesses in the UK for over 320 years and are renowned for taking high performing staff on into permanent roles. The recruitment process starts with an online competency based interview. If you are successful you will be invited to take part in a role play based exercise. It is important that customers know that the people handling calls, enquiries, account administration and analytical duties can be trusted with sensitive and personal data and so a vetting process for candidates is in place. Part of this is ensuring that candidates have a clear credit and criminal record. Once you have passed this vetting process you have the chance to join the team and get started providing a professional and helpful service every time, for this bank's amazing customers. Role Responsibilities Deliver a range of high level clerical/technical support tasks to provide high quality outputs which satisfy stakeholder needs. Act as a point of reference for information & procedural advice & queries from other business areas. You may supervise a small team. Undertake a range of more complex technical support tasks e.g. data compilation, reconciliation, research and analysis and make recommendations for improvement to processes, procedures and systems. Provide guidance on a range of technical queries, using own judgement and interpretation as required, to ensure the timely provision of high quality information and guidance. Develop and maintain contacts across the business unit in order to identify customer requirements and provide appropriate support and guidance. Ensure that all work within the team is completed accurately and adheres to specified Group policies, processes and procedures and relevant external regulations where required. As required, supervise and coach team members in their day to day activities ensuring their workloads are completed to the required standard, providing advice, guidance, direction and support as appropriate. Where required, manage, motivate, develop and appraise team members. Contribute to the development of administrative systems and processes to support the work of more senior colleagues. Where appropriate, assist in the planning of projects, scheduling of implementations, maintenance of project plans, liaising with technical departments, users and other colleagues as required. Demonstrate the core values & behaviours of the banking group as an active team member. Work is typically allocated and monitored on a timeframe in excess of one month. General Skills Attention to detail. High level of accuracy. Ability to manage own workload Excellent communication - oral and written. Embrace 'in the moment' coaching to develop your skills and knowledge. Continuous improvement mind set which will be evidenced in the improvement of customer centric measures. A keenness to develop a deeper level of expertise in all areas of the banking brands end to end goals. Adaptable to change and willing to embrace new ideas. Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines. A positive and approachable manner. Motivated team player. Previous experience in banking or insurance. Clear credit history & Clear criminal record. As a Business Analyst for this banking brand you will benefit from the support that helps you take ownership of your own personal development and training. There are a number of available positions so this role will be advertised constantly for the next few months providing plenty of opportunities for the right people to land an excellent job with an excellent company. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.