International Balance Collection team Leader

International Balance Collection team Leader- £34,000-£37,000 - Hammersmith - Travel Company


Your new company
A rapidly growing company located in Hammersmith, London which has been ranked at the top of the Sunday Times Profit track league in 2019. The company has strong plans of developing with hopes of expanding internationally. This successful company is currently recruiting a Balance Collections Agent who will be reporting to the Financial Controller.

Your new role
Reporting to the Financial Controller, the successful candidate's main responsibility will include:

• Develop fit-for-purpose procedures and processes for the new international markets.
• Build an adequately resourced international balance collections team with appropriate language skills with 1-2 direct reports initially
• Analyse bookings and understand markets in order to develop an appropriate shift pattern for the team
• Liaise with the Balance Collections Manager for UK / Ireland
• You will allocate International workload / queues between team members on a daily basis
• Ensure cash is received in a timely manner
• Follow up on overdue balances from customers via email and telephone
• Take payments over the phone
• Arrange sensible payment schedules with the customer within the bounds of Company policy
• Deal professionally with the customers at all times
• Take the lead on international chargeback process looking at ways to minimise losses
• Ensure best practice and continuous improvement of controls, policies and procedures within the balance collection function
• Prepare mail-merge legal letters where appropriate
• Prepare weekly International KPI reports and present to the Financial Controller
• Ad-hoc project work as required

What you'll need to succeed
In order to be considered for this opportunity, you need:

• Experience of 3-5 years in balance collections / credit control
• Experience in working in a team as team leader would be advantageous
• Experience in travel industry will be an advantage
• Experience in a multicurrency environment
• Used to a high volume workload with a good attention to detail
• Excellent communication skills including an exceptional telephone manner
• Experience in a customer facing role
• Self-starter, who is willing and able to take initiative
• Team player
• Organised and task focused in order to meet deadlines

What you'll get in return
You will receive a competitive salary depending upon experience. You will be joining a fantastic company, giving you the opportunity to further progress within your career.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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