Building and maintaining close links with all customers, to ensure smooth running of accounts and encourage timely recovery of payments. Contacting customers when payment is overdue, asking them to settle their account and explaining the terms of their credit. Effectively dealing with customer account queries/complaints, including liaising with other departments, to ensure they are brought to a satisfactory conclusion. To ensure all customer queries are logged and recorded on the Credit Control system. Managing the Credit Control inbox Negotiating, getting approval and setting up re-payment plans. Checking customer's credit ratings using a specialised database, including setting up and monitoring of new sales ledger accounts. Following the company's default process and sending cases to the company's appointed solicitors. Logging judgements with the small claims court. Monthly reports (disputed transactions, unallocated cash and aged debtors) Setting up Direct Debits Liaising with the admin team to resolve any issues relating to the Direct Debit queries before next Direct Debit is due to be collected. Sales Order Creation Setting up and administering contracts Ad hoc assistance as required by the Financial Controller Please apply via website or contact Georgina at Harvey John for more information.