Harvey Nash are now inviting candidates to apply for the position of Credit Controller, to be based in Greenock, this is a temporary role for 6 moths at an hourly rate of £10.00 an hour. The principal responsibility for liaising with customers regarding all areas of premium & collection queries including credit control, policy changes, cancellations and reinstatements. Main Duties: Responsible for the collection of overdue premium payment outstanding in accordance with business credit terms. Support investigation of all items identified as being outstanding Liaise with customers to collect premiums due and maintain excellent relationships during professional outreach. (out bound calls/emails/letter) Record and maintain accurate and detailed records on all collection actions per premium due. Monitor outstanding premiums daily, reporting to the Credit Control Team Lead any potential areas for concern. Liaise with other teams where issues impact the customers' ability / willingness to pay outstanding premium and where possible facilitate discussions to bring these cases to a satisfactory conclusion. Experience Required: Strong customer focus with proven problem-solving abilities Proactive approach to proposing and implementing process improvements Strong interpersonal skills with excellent written and verbal communication skills Ability to organise, prioritise and manage workflow to meet individual and team productivity targets Good analytical skills Attention to detail, with high level of accuracy Record-keeping / accounting experience or strong experience in medical customer service/claims environment Please submit your details for consideration