Credit Controller (70272)

Recruiter
Bibby Financial Services
Location
Lee Gate, UK
Salary
Competitive
Posted
19 Jul 2019
Closes
23 Jul 2019
Ref
1200958310
Contract Type
Permanent
Hours
Full-time
Level of qualification
Not qualified, Part qualified
Req Id 70272 - Posted 07/16/2019 - UK Commercial Operations - South (UKCOS) - Slough (2015)We are currently recruiting for the following exciting role to join the family at Bibby Factors Slough Limited, Slough;

Job title:
Credit Controller Reporting to:Credit Control Team Leader Start date:To be confirmed Purpose of the role:To ensure the security and profitability of Bibby through efficient and effective credit control of a portfolio of clientsTo establish and maintain a professional and efficient relationship with their allocated portfolio of clientsTo provide excellent standards of customer service internally and externallyTo ensure that security is maintained at all times within the systems operated by the companyIdentifying and generating new business opportunities for the sales team to convertKey Responsibilities and Accountabilities:Ensures security & profitability of a portfolio of Clients through efficient and effective Credit Control.Provides a high level of service whilst maintaining security.Proactively seeks to understand their clients to allow them to spot both warning signs and opportunities.Any other duties or projects commensurate with the level of responsibility of this role, for which the role holder has the necessary experience and/or trainingKey Skills:Communication skills - Maintain high level professional conduct with internal and external customers via face to face, the phone, email and in written communicationRelationship building- establishes rapport - Establishes and maintains a professional 'expert' relationship with clients through efficient credit control. Understands and is interested in client's businessProvides excellent customer service - Manages credit control of client portfolio whilst providing a high level of customer service protecting Bibby's securityListen and interpret information - Good listening skills, understands how and when to action information, to the appropriate personUnderstand needs - Sees things from clients point of view; identifies clients needs and has a sympathetic approach whilst protecting Bibby's securityAttention to detailDecision-making - Sets credit limits within guidelines, makes recommendations/ propose decisions, back up decisions to line manager.Develop solutions, problem solve and agree things with people - Monitors collection performance. Recommends appropriate solutionsAbility to say 'no'Takes initiative - Uses appropriate chasing techniques. Seeks to recommend alternative collection techniques. Takes responsibility for actions, Manages time and prioritizes work and plans aheadUse, develop and sell Bibby's products and processesManages risk - Knowledge of clients business. Awareness of money laundering data protection legislation. Monitors risk and possible fraudNumerate - Demonstrates an ability to work with numbersFinancial understanding - General understanding of financial management/ audited accounts, manages riskIT skills - Intermediate PC knowledge. Good keyboard skills and competent user of Microsoft OfficeRequirements of the role: Experience - Credit Control experience, office environment, customer service experienceSkills - Good communication, excellent customer service, attention to detail, IT.Qualifications - N/ADesirable for the role: Experience - Credit Control experience in a financial service environmentSkills - Managing risk, sales.Qualifications - Basic IT, customer service/ administration NVQ.So...Are you ready for your next ambitious challenge?If so, we look forward to hearing from youPeople are the most important part of BFS; each one of us brings a unique perspective. Together, we make this a place where we love to work and grow, welcoming colleagues from all backgrounds, beliefs and experience.be innovative . do the right thing . be better . work together .trust each other

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