Your opportunity In Global Technology Services, we make an impact by providing leading edge technology products and support to the entire Deloitte organization. We offer innovative technology solutions that cross borders and help Deloitte deliver and connect with their clients, their communities, and one another in ways they never thought possible. Your role The Change Management & Adoption team is part of the Global Technology Services (GTS) organization. The CMA team is responsible for the development and delivery of materials to enable the successful adoption of global technology solutions. The scope of CMA includes end user and CMA team (IT and business) training development and delivery, communication planning and execution, and risk and impact assessment of adoption. Work you'll do: The Deployment Manager is responsible for executing and managing the Deployment Team's activities for various complex global internal and external facing products/projects and manage/coordinate project activities with other team members. Role specific

responsibilities:

• Maintain a detailed understanding of the Deployment team's tasks and activity across multiple projects, including status, release dates, issues/risks, member firm readiness & impact points, and report adoption status to various stakeholders
• Meet regularly/as needed with project teams to ensure the Deployment Team's involvement in project planning to stay abreast of current project scope and timelines
• Work closely with Deployment team's Senior Manager leading the respective program area
• Develop and validate the Deployment team's change management approach for said technology solution, including readiness planning, plans for adoption, product information site, training, and communications
• Develop and deliver materials to support the successful adoption of global technology solutions for various audience types (non-techncal busines teamss, technical teams, system administrators, system integrators, and member firm IT leadership) which include communication plans, SharePoint product sites, project tracking, readiness checklists, quick reference guides, FAQs, stakeholder analysis, and other change management materials in partnership with program stakeholders
• Manage/execute Deployment team's agreed upon workplans related to delivery of change management materials
• Manage and complete multiple concurrent assignments, according to established Deployment team standards and templates
• Identify/escalate risk/issue and define mitigation strategies in support of established quality and risk management processes
• Collaborate with member firm IT organizations to promote adoption of solutions, standards and processes
• Actively contribute to existing GTS communication vehicles to promote Deployment Team activities across the respective products
• Demonstrate measurable contribution to meeting customer commitments
• Consult with cross-functional teams in creation of the Deployment team's overall approach, strategy and plans
• Promote teaming with other GTS team members working on projects to foster a cohecive working group
• Deliver to project scope and requirements, using defined Solution Deployment team processes, templates, and guidance Your work, your choice How long does impact take? How long is a piece of string? How many seconds does a solution contain? How can we possibly tell? After all, impact can be huge or small. Immediate or years in the making. At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We, therefore, carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. If the working pattern you are looking for is not specifically indicated below, we are happy to discuss alternative arrangements.

Location:
London Suggested work pattern: Permanent full-time / Fixed-term full-time Your professional experience Technical Skills
• Ability to translate technical concepts and business information into various forms of documentation for various audience types (non-techncal business teams, technical teams, system administrators, and integrators)
• Instructional design and technical writing. Advanced writing skills; able to produce world-class communications for a global audience across many organizational levels
• Experience with enterprise application implementations, such as SharePoint, intranets, and extranets preferred
• Strong proficiency in: - Microsoft Word, PowerPoint, Excel, SharePoint - screen capture tools (e.g., SnagIT) - web site design/layout (experience with SharePoint 2013 web page design preferred)
• Understanding of the external web site, intranets, extratnets, and other such enabling global technology solutions Other Qualifications
• Ability to negotiate, influence, and manage others
• Ability to lead both people and project work, and to interact with varying levels of management
• Advanced oral and written communication skills and the ability to communicate across many organizational levels and diverse cultures in a virtual environment
• Ability to understand and explain complex business processes
• Ability to understand the value of technology solutions within the context of Deloitte's business environment
• Advanced ability to work within a virtual team environment across multiple countries
• Advanced presentation, organization, and meeting facilitation skills
• Prior experience working in a global environment with technology and infrastructure teams to plan, research, write and revise various types of deliverables for large scale IT projects
• Ability to identify and address all dependencies to ensure successful project delivery
• Strong analytical skills
• Ability to operate in a fast-paced environment with evolving and competing requirements and priorities
• Ability to conforms to existing styles, policies, and procedures
• Excellent problem solving skills
• Excellent teaming skills
• Detail oriented Your service line: Internal Client Services At Deloitte, we're all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal client services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Markets, Finance & Legal, Shared Services, National Quality & Risk Management, IT Services, and Property & Corporate Services, together we live, breathe and deliver the Deloitte experience. About Deloitte Our Purpose & Strategy To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent. What do we do? Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world. Beyond the UK: North West Europe within a Global firm The UK, Ireland and Switzerland, Belgium, the Netherlands and the Nordics (Denmark, Finland, Iceland, Norway and Sweden) have combined to create a new Deloitte North West Europe firm. This is to support our aspiration to be the undisputed leader in professional services and to increase our global influence and lead in EMEA. A broader geographical shape will create new career development opportunities, helping us develop the very best talent across the region and the world. What do we value? At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte in agile ways . We are proud to have earnt a Top 10 place on the 2017 list of Top 30 Employers for Working Families and to have been in their Top 10 for seven consecutive years. Additionally we received the Working Families Best for All Stages of Motherhood special award in 2016. Being a Leader at Deloitte Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work - and value them as individuals; always finding opportunities to develop them while showing respect and appreciation. We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we're looking for:
• We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
• We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
• We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
• We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
• We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and registered office at 2 New Street Square, London, EC4A 3BZ. Deloitte LLP is the United Kingdom affiliate of Deloitte NWE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. Requisition code: 163867