Company DescriptionFascinated by the future and captivated by technology?Smart, driven and want to make a difference in the world?You'll fit right in.Join a diverse team at Visa, where your individuality fits right in. We can provide the opportunity to shape the payments experience globally. Together, let's transform the way the world pays.Think you know us?Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.Individuality fuels our brand and our global team - we're proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it's taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone. In addition, we offer market leading salary and have a fantastic benefits offering.So, if you're not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.If you think you could support Visa as Director,Business Planning and Operations, Continental Europe, we want to hear from you - together, let's make Visa a great place to work.Job DescriptionWhat's it all about? This role will report to the Head of Business Performance and will:Support Continental Europe operationsCollaborate with sales and functions to achieve objectivesDrive execution and follow-through through better governance and tools such as scorecardsWhat we expect of you, day to dayPlanning and GovernanceHelp ERLT determine the best KPIs to focus the region on its goals and execute themHelp ERLT prioritize and sequence projects using both structure and intuitionSupport the BP team to plan, develop strategy, and to achieve targets with functionsHelp establish, track, review regional, functional and market scorecards, identify opportunities, agree actions and set up governance to ensure execution. Embed a culture of performance management.Support planning and execution of budget and annual regional programs for Europe including Client Councils, Visa Forums and Client EventsDevelop a clear and concise view of regional goals and financial targets; help functions meet themPrepare management reporting and presentationsMonitor and respond to QBRs / MYPs / AOP / Country Plans. Focus on variances, trends, issuesProcess ImprovementDevelop processes, methods to increase the efficiency of repeatable projectsCommunicate and train employees on the processes and share best practicesIdentify overlapping work, duplication, gaps or ways to automate operationsCoordination and CommitteesParticipate and roll out activities for committees requiring representation from ERLT including:Visa Rules CommitteeCoordinate feedback on proposed rule changes from relevant functions and stakeholders across EuropeEnsure rule changes are aligned to global and regional prioritiesBusiness Continuity PlanningNew Business Initiative AssessmentCoordinate feedback on proposed NBIAs from relevant functions and stakeholdersEnsure NBIA proposals are aligned to global and regional prioritiesCompliance and Ethics CommitteeInterface between Europe to global headquarters, UKI and Europe for corporate prioritiesWork with cross-functional teams to ensure highest internal audit ratings. Lead cross-functional/geographic process improvement initiativesProcess ImprovementIdentify and suggest improvement to areas that make a meaningful impact to employee wellbeing, such as an improved benefits structure, inclusive health care, etc.QualificationsWhat we're after...
• Experience within a range of markets and/or functions, preferably within a complex matrix organisation
• Understanding of payments, its products, services and technologies
• Knowledge of Visa's business, operations and processes
• Strategy, planning and business case development
• Commercial acumen and sound judgment
• Articulate, concise, clear written and verbal communication
• Capable of handling complexity and ambiguity